Free resources

The ARA is committed to helping retail businesses grow and prosper. This Free Resources page provides an overview of links and downloads to help keep your retail business competitive and compliant.

Contact us if you require more information or would like to find out more about how the ARA can help you.

National

Key Australian Government portal for business information.
Business.gov.au

Comparison of first aid obligations according to state legislation

Fair Work Australia
New unfair dismissal and collective bargaining rules commenced 1 July 2009 and the balance of the new laws will take effect on 1 January 2010. For more information, see the following websites:

Fair Work Australia
Fair Work Ombudsman
Fair Work Ombudsman National Retail Industry Campaign
Fair Work Online

Fair Work Information Statement - from 1 January 2010, this Fair Work Information Statement is to be provided to all new employees by their employer as soon as possible after the commencement of employment.

Fair Work Information Statement

National Employment Standards

For more information about employment relations and your business visit ARA Employment Relations.

ACCC
Warranty & refund obligations
Warranty & refund signs
Advertising & Selling
Small business
Being smart about your new franchise: checklist before signing a lease agreement

Retail Codes of Practice
Codes of practice can help the retail industry self regulate with guidelines more effective in addressing industry issues than perhaps government regulation could achieve

Biodegradable, degradable and recyclable plastic bags
Biodegradable, degradable and recyclable claims on plastic bags

ARA Free Resources

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Free business tools

State-specific information

Click on the relevant state for state-specific information about lay-by, refunds, statutory warranties, order forms, advertising requirements or handling complaints.

New South Wales
Victoria
Queensland
South Australia
Western Australia
Tasmania
Australian Capital Territory
Northern Territory

New South Wales
Small business portal
Lay-bys
Refund in-store poster
Refund guidelines for business
Bag Check guidelines
Statutory warranty poster
Advertising requirements
Handling complaints

Victoria
General business portal
Lay-by fact sheet
Lay-by cancellation form
Refund rights and obligations booklet
Refund policy poster
Refund policy in-store poster
Bag check guidelines
Advertising requirements fact sheet
Handling complaints fact sheet and complaint form
Handling complaints brochure
Uncollected goods fact sheet
Pregnancy and Work Guides

Queensland
Lay-bys
Refunds
Advertising requirements
Handling complaints

South Australia
Lay-bys
Refunds
Advertising requirements
Handling complaints

Western Australia
Order form
Lay-by fact sheet
Refund rights and obligations booklet
Refund in-store sign
Handling complaints brochure

Tasmania
Fair trading information brochure
Lay-by fact sheet
Refund fact sheet
Statutory warranty poster
Bag check guidelines
Advertising requirements fact sheet
Labelling requirements

Australian Capital Territory
Lay-by fact sheet
Refund rights and obligations booklet
Bait advertising fact sheet

Northern Territory
Lay-by fact sheet
Refund fact sheet
Bag check guidelines
Misleading and bait advertising fact sheet
Complaints and disputes
Uncollected goods information
Warranties or guarantees – guidelines