Policy and Procedures Manuals

With any successful retail business, the key is to establish the formula that makes the business model consistent in standards and implementation. Over the years ARA Specialist Consultants have assisted many small to medium sized retail and franchised business­­­es to achieve successful business improvement and profitability through the development of business specific Policy and Procedure Manuals that can align to In-House training programs.

ARA Retail Institute has experienced retail consultants that can assist retailers in the development and implementation of Retail Policy and Procedure Manuals and Training Programs in the specialised areas of:

• Customer Service Policy and Training
• Store Policy and Procedures Manuals
• New Staff Induction Policies and Procedures
• Store Layout and Visual Merchandising
• Retail Marketing and Promotions
• Buying and Stock Management Systems
• Personnel Management Systems
• Occupational Health and Safety

Who will benefit? 

Retailers who are: 

• Wanting to standardise their business operations
• Multi Site Retailers who are in a growth phase
• Franchise Systems wanting to standardise their operational systems

Further Information

If you would like further information please contact Garry Terrill at the ARA Retail Institute on

Phone: 1300 368 041
Fax: 03 8660 3399
Email: garry.terrill@retail.org.au