Sue Anderson

Director of Programs

Experience

Sue has over 20 years experience working with leading Australian retail brands and property groups. Having held senior management roles within a number of organisations in Visual Merchandising, Operations, Buying and Marketing, and currently working broadly in the retail industry as a Consultant, Sue specialises in guiding retailers in the areas that impact on a customer’s perception. Sue is specifically skilled to develop strategy in Customer Experience encompassing Range Selection, Visual Execution, Marketing and Service Culture. With significant practical industry experience of both international and local markets, Sue adds value and currency to an expansive base of retail clients in facilitation of education and consulting. Sue specialises in the developing of learning platforms and resources specific for the retail industry.

As a Specialist Retail Consultant, Sue has led diverse retail clients in areas of, Product Ranging, Visual Merchandising, Marketing and Store Execution, to refine their businesses through a process of analysis, creative planning and implementation. Sue has a distinguished track record in delivering significant results in both national chains and SME’s. Her passion for creativity and innovation, coupled with the drive to achieve sustainable business growth has ensured a profitable outcome for the many projects that she has undertaken.

As a Specialist Retail Facilitator, Sue demonstrates a dynamic style with great enthusiasm for her subject areas. Facilitating professional workshops and seminars focused on growth and tangible results, Sue has the ability to guide participants of all levels to relate to new concepts and see retail from a renewed perspective. Sue trains holistically in retail, working with theoretical concepts and practical application, emphasizing the importance of maintaining a perspective on the commercial reality while maximizing creative output.

Retail Specialist Expertise

• Consumer Perspective Evaluation
• Retail Strategic Planning
• Product Review & Buying Strategy
• Retail Concept Development
• Visual Transformation and Execution
• Marketing and Promotions Strategy

Major Assignments

• ARA Director of Programs – Sue has developed and customised major retail specialist learning packages to support high level accredited qualifications and customised industry programs. Her focus is to provide relevant and engaging programs that drive tangible skills to the industry and build career or business support options.
• ARA Retail Consultant – As a Senior Consultant, Sue has delivered significant support to both national and independent retailers through the provision of Retail Consulting, guiding creative inspiration and commercial reflection. Sue’s approach is direct and targeted at shifting the retailer’s perspective to that of the consumer and evaluating opportunity to create a unique or competitive statement in the market.