Retail Sales & Service

Retail Customer Service

Add value to your business by building a relationship with your customers. Improve your first impressions with customers. Create a lasting impression that will encourage your customer to return.

Topics include:

• Facts about customer service
• Add value to your business by building a relationship
• The role of communication
• Caring for customers

The Sales Professional

Do your staff reflect a professional store image?

Can you recognise these qualities?

Can you develop these qualities in your staff and be proud to call them a sales professional?

Communication is the essence of a sales professional.

Topics include:

• Recognising personal qualities
• Actions of a retail professional
• Possess a positive attitude
• Customer expectations
• The role of a customer
• The farewell
• Encourage your customer to return to your business

Managing Your Time to Reduce Stress

Do you manage your time effectively?

Can you recognise time wasters?

It's important that you put in place processes that help you to be more time efficient.

Topics include:

• Time management
• Recognising common time wasters in your work environment
• Managing time wasters

Delegation

Do you try and do it all yourself?

Are your staff trained to fulfill all store duties?

Delegation is a form of time management and a resource for managers.

Topics include:

• Effective delegation
• Activities that can be delegated
• The reasons why people do not delegate
• The benefits of effective delegation

Leading and Managing an Effective Team

A leader's greatest influence comes from who they are; what they do, and how they react. The leader's action sets them apart from the team.

Can you recognise the qualities of a leader?

Topics include:

• Expectations others have on store managers
• Characteristics of effective workplace leaders
• Styles leaders promote
• Motivation

Workplace Coaching

Leaders coach their staff to develop their skills and contribute to a successful work environment. Coaching allows you to spend time one on one to develop and transfer knowledge. The more your team knows the more confident they are on the sales floor.

Topics include:

• The benefits of coaching
• Coaching guide lines
• Ten characteristics of successful coaches
• How to demonstrate tasks when coaching

The Australian Retailers Association have experienced Retail Consultants who can help in many areas of seminar or conference topics. For further information contact Garry Terrill on;

Phone: 1300 368 041
Email: garry.terrill@retail.org.au