Managing a Customer Service Culture Overview

• Manage Sales and Service Delivery
• Review Product/Service Performance

This workshop provides managers with the skills and competencies required to monitor, maintain and improve sales and service delivery. It involves market research, developing new markets and marketing products and services within the culture of the overall store policy. We investigate how to research and confirm market opportunities as part of the search for ways to continually improve the performance of the products or services. The program focuses on internal/external research, accessing product/service opportunities and monitoring performance of products/services with effective reporting systems.

his workshop specifically addresses the ability and skills required to:

• Establish Customer Requirements
• Researching Emerging Customer Needs
• Analysing Performance Of Products And Services
• Assess Opportunities For New Products And Services
• Develop Product And Service Assessment Tools
• Manage A Productive Service Environment

Price: $295 Member or $325 Non Member