Managing and Analysing Sales and Service Delivery

Managing and Analysing Sales and Service Delivery - 1 Day

This workshop provides managers with the skills and competencies required to monitor, maintain and improve sales and service delivery. It involves a process of establishing sales and service standards, communicating and implementing these standards in a retail business with the support of a monitoring process to ensure they are met. We investigate how to both seek and provide feedback on the service standards that are evident in the business in order to effectively review and re establish standards for the future. The program focuses on internal and external perspectives of service standards and opportunities to improve.

This workshop specifically addresses the ability and skills required to:

• Establish customer requirements
• Researching emerging customer needs
• Develop sales and service assessment tools
• Analysing business performance to service standards
• Assess opportunities improvements
• Manage a productive service environment
  

Price

$350 Member
$395 Non Member