Australian Retail Association

Training Workshops & Calendar

2008 Workshop Calendar

The ARA Retail Institute provides excellence in retail consulting & education offering the latest in both training and professional development for members and non-members of the Association. The ARA Retail Institute offers training workshops on a broad range of topics, including: merchandising, store operations, marketing, management training, customer service, selling skills, loss prevention and consumer issues.

ARA Workshop Overviews

Click on the below workshop titles to view a detailed workshop overview;

To view the 2008 Workshop Calendar -

click here.

Or for further information on retail workshops, please contact our Training Unit;

Phone: 1300 368 041
Fax: 03 8660 3399
Email: training@retail.org.au

Christmas Customer Service Training Program

The Australian Retailers Association 1 day Christmas Customer Service Training Program is specifically tailored for businesses to maximize sales potential by preparing new and existing staff for Christmas selling and service. Participants are challenged to evaluate their customer service standards and supported to develop new skills through interaction, discussion and workshop activities. Find out more about our 1 day Christmas Customer Service Training Program.

Customised Training Programs

ARA Retail Institute provides flexible customized training programs to meet individual business needs. Programs will be prepared or redesigned to meet a specific business requirements in skills, knowledge and competency development.

For further information on customised training, please contact;

Garry Terrill

Phone: 1300 368 041
Fax: 03 8660 3399
Email: garry.terrill@retail.org.au