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The 2019 eftpos ARA Retail Awards

This year’s theme, Retail Morphosis, focuses on the progressive development of the retail sector. In recent years, the industry has undergone a revolution, becoming
a highly integrated network that is evolving and changing at a rapid rate.

This year’s Awards reflect the history of Australian retail, and celebrate the industry’s
achievements to date.

Join us as we revisit the foundations of Australian retail, and how it has matured into a thriving, adaptable industry. We’ll also catch a glimpse of what’s in-store for the
future of retail.

We look forward to seeing you there!

7:30 am – 10:00 am AEST,
Thursday 15 August 2019
Myer Mural Hall
336 Bourke Street, Melbourne

The eftpos ARA Retail Award Categories 2019

The Excellence in Customer Experience Award acknowledges the importance of not just customer service, but also the entire customer journey.
The Pronto Retail Innovator of the Year Award recognises an innovative approach to retail products, services or operations. The innovation must result in either increased efficiency and/or effectiveness of a process or service.
The Store Fit-out Award recognises the commitment made by great retailers in the industry to design or re-design their store concepts and demonstrate standards of excellent visual execution.
The Excellence in Retail Marketing Award acknowledges the 24/7 marketplace and understands the dramatic shift in retail marketing methods.
The Retail Employer of the Year recognises the leading employer of choice within the retail sector. The winner demonstrates a strong track record across a diverse range of business operations.
The Retail Business Woman of the Year Award is the newest addition to this year’s ARA Australian Retail Awards. The award aims to celebrate and recognise the extraordinary achievements of female leaders propelling the industry forward.
The Diploma of Retail Merchandise Management was developed the bridge the skills gap for buying and planning roles in the industry. The ARA would like to recognise and reward the student who has dared to do as much as he/she was able to throughout the course.
The Young Retailer of the Year Award is one of the most prestigious awards in the Australian retail landscape.Winning the Young Retailer of the Year Award will play a major part in your future career.
The 2019 eftpos Digital Commerce Retailer of the Year Award has now been given its own category, due to the exponential growth in online retail market. Similar to in-store customer experience, a strong online presence is now crucial for driving consumer engagement.
The 2019 eftpos Franchise Group of the Year Award acknowledges excellence in the $146 billion franchise sector across Australia. Like all other retail service providers, the franchise sector has faced challenging trading conditions over the past five years.
The 2019 eftpos Independent Australian Retailer of the Year Award is recognised as a leader in the retail sector.The winner of the award will be able to demonstrate a strong track-record in cutting-edge marketing strategies, innovative staff management programs and strong leadership qualities.
The 2019 eftpos National Retailer of the Year is recognised as a leader within the retail sector, inspiring their peers and making a significant long-term contribution to the industry’s vibrancy and sustainability.
Keynote speaker Amanda Stevens is a renowned
thought leader on customer experience. She
combines consumer insights with research into
buying behaviour, delivering organisations and
business owners powerful strategies for connecting
with their customers. She has consulted to some of
the biggest brands in Australia, including Lendlease,
Microsoft, Procter & Gamble, and the Liberal Party
of Australia.

An entertaining and engaging speaker, Amanda has
presented at over 800 conferences in 14 countries.
Her mesmerising storytelling style leaves her
audiences with memorable messages and actionable
insights. Amanda is a former Young Australian of
the Year (Career Achievement, NSW), and in 2003 was awarded the prestigious Centenary Medal for Business Innovation by the Governor General. Amanda is a Certified Speaking Professional (CSP), and in 2018 was awarded Keynote Speaker of the Year by the Professional Speakers Association of Australia.

Steve Plarre is the CEO of the century-old
Ferguson Plarre Bakehouses retail bakery
chain. He is also a proud member of the ARA,
and serves on the ARA Council. Steve is a 4th
generation Australian retailer in a business
that has navigated two World Wars, the Great
Depression and his own multi-generational
family challenges. Earlier generations of the
Plarre family have served the Queen of England
and the President of the USA in their bakeries.
Ferguson Plarre is still family owned and
operated, with 75 stores across Australia. It’s
a major bakery operation that produces over
100,000 cakes and savouries yearly.

Watch this space for more updates!