Retail Crime Symposium

Thursday 18 July 2024
9.00am - 5.30pm
Mayfair Ballroom, Grand Hyatt Hotel, Melbourne

Thursday 18 July 2024
9.00am - 5.30pm
Mayfair Ballroom, Grand Hyatt Hotel, Melbourne

Retail Crime Symposium

The ARA x NRA Retail Crime Symposium 24 brings together leaders and experts in the Retail Crime space across loss prevention, security, industry affairs, work health and safety, and cyber security.

Be part of the conversation and have your voice heard at this pivotal decision-making forum… where retailers, government and law enforcement unite to tackle the major safety and crime issues facing our sector.

The full-day agenda includes significant collaboration and networking opportunities. Connect with the leading retailers in Australia as well as small business delegates, hearing from experts in this area of critical significance for the retail industry.

Hosted in partnership by the Australian Retailers Association (ARA) and the National Retail Association (NRA).

Expert Speakers

Keep an eye out for more speakers to come!

Hon Jacinta Allan MP

Premier of Victoria

About Jacinta

Ms Allan was elected to Parliament in 1999 and is the second female Premier in the State’s history, the longest serving female Minister in Australia’s history and Victoria’s longest serving Labor Minister.

Throughout her career she has advocated strongly for Government investment that delivers for all Victorians, by creating jobs and delivering better health, education and transport services for communities.

Ms Allan has held several Ministerial portfolios throughout her career including Minister for Transport and Infrastructure and the Suburban Rail Loop, Public Transport, Major Projects, Regional and Rural Development and Industry and Trade.

She has also been the Minister for Skills and Workforce Participation, the Minister for Skills, Education Services and Employment, the Minister for Women’s Affairs, the Minister for Education Services and Minister for Employment and Youth Affairs.

Ms Allan was born and grew up in Bendigo and went to school at St Joseph’s Primary School in Quarry Hill then Catholic College Bendigo, before completing her studies BA (Hons) at La Trobe University in Bendigo.

Ms Allan and her husband are raising their family in Bendigo. The Allan Labor Government is strengthening its focus on building the homes Victorians need into the future with a bold target of 800,000 new homes over the next decade.
Central to this, is unlocking the potential of infrastructure projects to transform communities, promote business investment, create jobs and deliver more housing as Victoria continues to grow.

Prior to becoming Premier, Ms Allan oversaw the delivery of the largest investment in transport projects in Victoria’s history including the removal of 110 of Melbourne’s most dangerous and congested level crossings, delivery of the Suburban Rail Loop, the construction of the Metro Tunnel, West Gate Tunnel, North East Link and the Regional Rail Revival package, which is making improvements to every passenger line on the regional network.

Jacqui Lambie

Senator, Australian Federal Government

About Jacqui

Jacqui Lambie was born and grew up on Tasmania’s rugged Northwest Coast. At just 18 she joined the Army and spent ten years working in transport and the military police, rising to the rank of corporal.

Medically discharged, Jacqui spent years fighting the DVA for compensation for her injuries.

This experience gave her real life experience with a department that used bureaucracy like a weapon to deprive veterans of the compensation they deserved.

Jacqui had decided what to do next, she vowed to get into parliament and ‘fix’ the problems in the Department of Veteran Affairs.

In January this year, Jacqui spent ten days doing the laundry for the Veteran Mentors and 60 kids.

Jacqui has been supporting the Veteran Mentors programs for a few years now and she believes strongly that the program works for kids and their families.

And how does she know it works? Because she has seen it with her own eyes.

Mike Schneider

Managing Director, Bunnings Australia & New Zealand

About Mike

Mike Schneider was appointed Managing Director, Bunnings Australia & New Zealand in March 2016. Prior to this he led the store operations teams across Bunnings Australia and New Zealand, after joining Bunnings in 2005.

Before joining Bunnings, he held a range of senior operational, commercial and human resource roles across regional and national markets, both in retail and financial services with The Warehouse Group and Westpac.

Dr Xanthé Mallett

Associate Professor of Criminology and Director of the Justice Clinic at the University of Newcastle

About Dr Xanthé

Dr Xanthé Mallett is Associate Professor of Criminology and Director of the Justice Clinic at the University of Newcastle. Her expertise is in forensic science and criminology, specifically focussing on gendered crime and crime as it impacts vulnerable victims. 

She has worked with many victim/survivors and their families, assessing the trauma associated with violent criminal behaviour, particularly as that applies to woman and children. She is also recognised for her work on cold cases and miscarriages of justice. 

She collaborates with various stakeholders, including the victim/survivors and families, victims’ advocates, police, and industry.

Peter Price AM

Director of Crime Stoppers Australia and CEO in NSW

About Peter

Peter has worked in Crime Stoppers for 25 years.

He served as Vice President of Crime Stoppers International (located in The Hague) for 14 years and played a significant role in the relationship with INTERPOL in running global campaigns, mostly around fugitive apprehension, online child sexual abuse and environmental crime.

He was the Deputy Chairman of the Australian Government’s “Classification Review Board”, appointed by the Governor General, for 7 years.

And a Director of the Internet Industry Association from 2011 to 2014.

He was invited to the White House to engaged in strategic discussions on cyber security.

He has spoken at the United Nations and represented Australia at many international Policing / INTERPOL conferences around the world.

Peter has a diverse background. Born in the UK, schooled in South Africa and the USA.

He served in the South African armed forces. Attended university in South Africa and studied both Law and Advertising.

His experiences as a victim of multiple crimes in South Africa helped steer him in the direction of violence prevention and law enforcement advocacy.

Those experiences have taken him on a life path which has positively impacted millions of people around the globe.

Mr. Price has twice been awarded an order of Australia: OAM in 2009 and an AM in 2017

Alexandra Staley

General Manager at Officeworks

About Alexandra

Alex joined Officeworks in 2012 and is currently the General Manager of People having previously held various roles in the business including General Manager of Corporate Affairs and Head of Global Sourcing & Sustainability.

Alex is highly experienced in retail and consumer goods, with over 20 years in the industry as a specialist in global sourcing, merchandise, marketing, and CSR.

Prior to joining Officeworks, Alex worked in several national and international companies including Kmart, IKEA and Mitre10, as well as working as a freelance consultant.  Alex has brought her commercial acumen, collaborative, and outcome focused approach to her relatively new role in Human Resources.

She is passionate about diversity and inclusion and is the Officeworks executive sponsor for First Nations people.

Alex is passionate about driving successful business outcomes through and with people. 

Her favourite place is at home or travelling with her husband, two teenage sons and her groodle Sid.

Gerard Dwyer

 SDA National Secretary-Treasurer

About Gerard

Gerard Dwyer is the National Secretary-Treasurer of the Shop, Distributive & Allied Employees’ Association. Gerard has been the Secretary-Treasurer of the SDA-NSW Branch (2005-2014), National President of the Union (2008-2014) and SDA National Secretary since 2014.

The SDA is one of Australia’s largest trade unions and represents employees working in retail, on-line retail, warehousing and fast food.

Gerard is currently Senior Vice President of the Australian Council of Trade Unions (ACTU), a member of the ACTU Executive, a member of the National Executive of the Australian Labor Party, and elected World President of UNI Global Union in August 2023. Gerard grew up in regional NSW and moved to Sydney at the age of 18 to pursue tertiary studies.

He has a Bachelor of Education (History and English, 1989), a Masters of Business in Employment Relations (UTS, 2002) and is also a Graduate of the Australian Institute of Company Directors. Gerard’s working life has seen him employed as a shop assistant, classroom teacher, social worker and as a

Trade Union Official for over 30 years.

Sophie Wong

General Manager, Supermarkets Transformation at Coles

About Sophie

Sophie Wong is the General Manager, Supermarkets Transformation at Coles.

Over the past 10 years at Coles, Sophie has worked across various parts of the organisation in operational roles across Liquor and Supermarkets, State General Manager for SA/NT, General Manager for Loss, and Transformation

Prior to Coles, Sophie spent several years working across national franchise organisations including Chemmart Pharmacy and L.J. Hooker Real Estate.

Sophie holds a Bachelor of Commerce and Master of Business Administration.

Cameron Smith

Safety and Wellbeing Leader at 7-Eleven

About Cameron

Cameron Smith is a Safety and Wellbeing Leader, with an Occupational Therapy background, who has worked across a number of industries including telecommunications, finance, health, and retail.

Cam is currently leading the Safety & Wellbeing team at 7-Eleven and the product owner of the People Risk squad. Cam has a passion for developing people and building teams to improve business performance.

Cam has a record of delivering initiatives and programs tailored to suit the specific requirements of the business.

Mia Garlick 

Regional Director of Policy at Meta

About Mia

Mia manages policy for Meta in Australia, Japan, Korea, New Zealand and Pacific Islands.

Amongst other policy areas, Mia leads engagement with government and stakeholders on safety, privacy, misinformation, and security.

Prior to joining Meta, Mia was the Assistant Secretary for Digital Economy and Convergence Strategy at the Dept of Broadband, Communications and the Digital Economy. Mia joined the Department after working in Silicon Valley as Product Counsel for YouTube.

She has a Bachelor of Arts and Law from the University of NSW and a Masters of Law from Stanford University.

Toby Evans

Head of Economic Crime at the Australian Payments Network

About Toby

Toby Evans is the Head of Economic Crime at the Australian Payments Network (AusPayNet), overseeing all areas of economic crime related to payments, including fraud, scams, money laundering, and cyber and child exploitation.

Before AusPayNet, Toby was a Director at the Australian Criminal Intelligence Commission, a Crime and Corruption Commission investigator, and a Detective with the NSW Police Force. Toby holds various academic and industry qualifications in the investigations, leadership and the economic crime space.

Heidi Snell

Executive General Manager of the National Anti-Scam Centre

About Heidi

Heidi Snell is the Executive General Manager of the National Anti-Scam Centre at the ACCC. Heidi has worked at the ACCC for over 20 years in its Melbourne and Darwin offices. An experienced manager and leader Heidi is passionate about consumer protection and has led numerous investigations and litigation relating to anti-competitive conduct and consumer protection matters.

Heidi has a Bachelor of Law and an Executive Master of Public Administration and is a Vincent Fairfax Fellow and a graduate of the Australian Institute of Company Directors. Heidi is also the ACCC’s executive champion for the agency’s Pride Network.

Rhod Thomas

Chief Customer Officer at Auror

About Rhod

Rhod is the Chief Customer Officer at Auror and has been leading Auror’s global growth for the last six years. Auror operates in the US, UK, NZ, Canada and Australia.

Auror’s mission is to empower retailers and law enforcement with the technology solutions they need to keep their people safe and stop crime. Rhod is passionate about working closely with retailers and law enforcement alike to understand challenges and help them utilize technology to better collaborate and keep their communities safe.

His focus has been on successfully implementing Auror with retailers across the world and building a global team to best support our partners. Prior to Auror, Rhod has worked in senior commercial roles in the UK, US and NZ.

Matt Dick

Head of Stores Risk & Compliance at David Jones

About Matt

Matt Dick is an experienced career professional with over 20 years’ of leadership roles in Retail Operations, Loss Prevention and Security.

His career has been marked by steadfast commitment to enhancing operational efficiency, minimizing loss, maximising profit and ensuring the safety of both customers and employees.

He has extensive experience managing retail operations for one of Australia’s leading department store chains where he is known for exceptional problem-solving skills and leading best in class operational processes.

He is known for consistently demonstrating a profound dedication to upholding the highest standards of integrity and ethical conduct.

Alison McCallum

General Manager of Operations Risk & Protection at Endeavour Group

About Alison

Alison McCallum is Endeavour Group’s General Manager of Operations Risk & Protection, having joined Endeavour approximately five years ago.

Alison’s experience is varied and extensive, with 15 years in Senior Operational Leadership positions at Mobil & BP, before joining and leading senior Operations Leadership teams across Endeavour.  

Having embedded her leadership imprint within Endeavour’s Operations teams, Alison has transitioned into the field of Risk & Protection with a relentless focus on keeping Endeavour’s 30,000+ team members safe, every day across the Group’s extensive retail and hotels network.

Alison is passionate about leading her team to manage the challenges of today’s ever changing risk environment, whilst anticipating the evolving needs of our stores and venues for tomorrow.

Kevin Figueiredo

Chief People & Safety Officer at Super Retail Group

About Kevin

Kevin joined Super Retail Group in February 2020 as General Manager of Health, Safety, Risk and Sustainability. In January 2023, he was appointed Chief People and Safety Officer for the Group. Kevin is responsible for advancing Super Retail Group’s strong focus on team engagement, culture and capability development. 

Kevin has previously held executive positions at Woolworths Group, Westpac and Goodman Fielder. He holds a Bachelor of Chemistry, a Masters in Safety from West Virginia University and is a Graduate of the Australian Institute of Company Directors.

Kevin is an advocate for the inclusion of people living with disability and has served on the Australian Disability Network Board since 2006. He is passionate about promoting mental health and suicide prevention, emphasising that it’s okay not to feel okay; and it’s absolutely okay to ask for help.

Trav Heaven

CEO at Duress

About Trav

Trav Heaven founded Duress 6 years ago, and the live-saving tech is now used throughout the Department of Defence, Department of Justice, Department of Health, Royal Flying Doctors, Salvation Army, and thousands of other teams across Australia.

Recently retail have started deploying the devices as well, including Coles, Telstra, McDonalds, Kmart, Cotton On, Office Works, Hanes, Tip Top and many more. Duress allows team members to quickly and discretely stream live video and audio, request emergency services, notify their team and ping their supervisor, all with a click.

Derek Bopping

First Assistant Director-General, Australian Signals Directorate

About Derek

Derek Bopping is the Head of the Australian Signals Directorate’s (ASD) Melbourne Office. Previously, he led ASD’s Cyber Engagement and Strategy Division, where he oversaw ASD’s cybersecurity partnerships with industry, the media, and other government stakeholders.

Derek was formerly the Deputy Counter-Terrorism Coordinator, overseeing the design and implementation of Australia’s federal counter-terrorism laws, and has worked as an independent consultant focusing on the insurance and business interruption aspects of cyber risk. Derek holds a PhD in social psychology from the Australian National University.

Robert Hill APM

Deputy Commissioner, Victoria Police

About Robert

Deputy Commissioner Bob Hill is a career police officer with vast experience across the operational, specialist and corporate areas of Victoria Police.

As a Deputy Commissioner he is currently assigned to the Capability portfolio responsible for enhancing police practice and strengthening the ethical health and culture within the organisation.

This work is realised through the Professional Standards, People Development and Service Delivery Transformation Commands. The Capability portfolio is also responsible community engagement delivered through the Media Department and the Priority and Safer Communities Division.

Additionally, Bob’s area works across government developing legislation and policy which are relevant to modern policing needs while ensuring the best possible outcomes are delivered to the community.

Bob has a number of post graduate qualifications including an Executive Masters in Public Administration with Honours. He has been awarded the Australian Police Medal, Victoria Police Service Medal, National Police Service Medal and National Medal

Julian Coram

Inspector, South Australia Police

About Julian

Julian Coram is an experienced police officer with a diverse background. Originally from the UK, he migrated to Adelaide in 2009. Over the years, Julian has held various roles, including general patrols, traffic, intelligence, and security response. In 2020, he was promoted to the rank of inspector.

Notable Achievements:

  • Mental Health Co-Response Trial: Julian played a crucial role in implementing a trial that combined police officers and mental health nurses. This collaboration improved the police response to mental health incidents.
  • Emergency Response: Julian has been involved in major flood and fire emergencies, demonstrating his commitment to public safety.
  • Operation Measure: To address escalating retail crime, Julian formulated and coordinated “Operation Measure.” This initiative has resulted in over 1500 arrests of repeat and serious offenders. Intelligence plays a key role in identifying recidivist criminals, multiple partnerships have been established to tackle this issue, including Crime Stoppers campaigns.

Gary Stones

General Manager of Retail at Myer

About Gary

Gary is the General Manager of Retail at Myer and has 32 years’ experience working in iconic retail environments including Coles Supermarkets, Kmart, Target, Officeworks and Coles Liquor & Fuel.

Gary leads all aspects of the department store experience for customers and team members.  The Retail Store Support team, State Operations Group, Store E-commerce Operations, Store Technology Transformation, Workforce Solutions and People & Profit Protection sit within his remit.

In addition to his role at Myer, Gary is a Board Director for GS1 Australia and was the founding Chairman of the RFID Coalition.

Emily Milner

 National Inventory Integrity Manager at JB Hi-Fi

About Emily

Emily joined JB Hi-Fi Australia nearly 4 years ago and is the National Inventory Integrity Manager, looking after store inventory, stock take, stock processes and security.

Emily’s career in retail started over 20 years ago, with the last 15 years specializing in
the discipline of loss prevention/profit protection working at some of the most well-known retailers in AU, NZ and the UK.

Emily is passionate about knowledge sharing, simplifying process, and technological advances that can positively impact stock integrity, the team experience and efficiency, and security improvements

Jeanette Fenske

Director of Stores, Woolworths Supermarkets

About Jeanette

Jeanette Fenske is currently the Director of Stores at Woolworths Supermarkets, a role she has held since June 2021.

In this position, she leads a team of 130,000 across 1000 stores in Australia. Jeanette joined Woolworths in 2017 and has since served in several senior leadership roles, including, Assistant State Manager QLD and GM Ecommerce Operations and Logistics during COVID.

Her extensive 30-year career in retail spans Store Operations, eCommerce, Supply Chain and Continuous Improvement. Prior to Woolworths Jeanette worked for South Africa’s leading Health, Beauty and Pharmacy Retailer, Clicks Group.

Jeanette holds a Master of Business Administration and is deeply committed to improving customer, team experience and operational excellence whilst transforming our stores to lead in a digital and data led retail environment.

Kylie Fraser

Director Safety, Security & Wellbeing, McDonald’s ANZ

About Kylie

Kylie is an experienced health, safety and security executive manager with an extensive breadth and depth of knowledge, across a variety of industries over the last 25 years.

As the Director of Safety, Security and Wellbeing for McDonald’s in Australia and New Zealand, Kylie’s remit covers the strategic and tactical implementation of physical and psychological safety, worker’s compensation and injury management, and security management across almost 1200 restaurants, corporate offices and construction sites.

Kylie supports both the company owned restaurants and more than 200 Licensees as part of a franchised business model.

Paul Zahra

CEO at the Australian Retailers Association

About Paul

Paul Zahra is a CEO, Non-Executive Director, Board and Company Advisor and one of Australia’s most influential diversity advocates.

A leading force in the Australian Retail Industry for over 40 years, Paul’s corporate roles have included Chief Executive Officer and Managing Director of former ASX listed department store, David Jones Limited as well as senior leadership roles at Target Australia and Officeworks Superstores.

Lindsay Carroll

Interim CEO and Legal Practice Director at the National Retail Association

About Lindsay

As the Interim CEO and Legal Practice Director at the National Retail Association, Lindsay Carroll oversees one of the largest in-house team of workplace relations advisors and lawyers orientated to the retail and quick services industries.

Lindsay is a leading workplace relations specialist and regularly provides advice on the full spectrum of workplace relations and work health and safety in Australia. 

Nathalie Rosette-Barber

Chief Operating Officer at the Australian Retailers Association

About Nathalie

An experienced retail professional, Nathalie has strong operations and management expertise and deep experience as a change agent within retail environments.

She is a highly collaborative and results orientated leader with a finance, compliance and commercial background and strong strategic skills.

Her previous roles have included more than 14 years with David Jones in roles including: Head of Strategy Delivery, General Manager Change Management, and Project Delivery; General Manager – Stores Planning; Administration where she has focused on operations performance and planning and working on large scale transformation programs.

Jason Robertson

Director, Policy and Advocacy at the Australian Retailers Association

About Jason

Jason leads the policy and sustainability team at the ARA, working with members and key stakeholders to progress the policy priorities that are important for Australian retailers, now and into the future.

With more than 30 years working in the retail and hospitality sectors, Jason has worked for small business owners, franchise operators and large national brands in a range of roles across operations, business improvement, strategic planning, program management, risk management, sustainability and public policy.

Amy Lynes

Senior Workplace Relations Consultant with the National Retail Association

About Amy

Amy Lynes is a Senior Workplace Relations Consultant with the National Retail Association. Amy has spent over decade leading Human Resources teams and managing complex business projects.

Amy’s broad range of expertise spans the entire people experience; from recruitment to learning and development; strategic planning to industrial relations; employee engagement to work health and safety.



Session One

Retail’s impossible dilemma: Serving the community without compromising safety and security

Welcome to Country

Opening remarks 
Paul Zahra, Chief Executive Officer, Australian Retailers Association.

Expert Insights: Exploring the societal factors driving assaults and thefts in the retail environment
Dr Xanthe Mallett, Associate Professor, School of Law and Justice, University of Newcastle.

Keynote Address: Getting young people out of retail crime and into retail jobs
Jacqui Lambie, Senator, Australian Federal Government.

Expert Insights: Working with police to tackle retail crime and assaults against retail workers
Robert Hill APM, Deputy Commissioner, Victoria Police.

Keynote Address: Leveraging government to provide safe and secure retail environments
The Hon Jacinta Allan MP, Premier of Victoria.


Morning tea


Session Two

Leadership insights: Leading by example through best practice strategies

Keynote Address: Using technology to keep teams safe 
Trav Heaven, Founder, Duress.

Member panel: Leading strategies to combat the rise of retail crime – online and in stores 
Exclusive insights from C-suite leaders.
Hosted by: Jason Robertson, Director of Policy and Advocacy, Australian Retailers Association.
In conversation with:
Jeanette Fenske, Director of Stores, Woolworths Supermarkets,
Kevin Figueiredo, Chief People & Safety Officer, Super Retail Group,
Gary Stones, General Manager of Retail, Myer.

Fireside Chat – Member spotlight: Putting team members at the centre of safety and security  
Hosted by: Paul Zahra, Chief Executive Officer, Australian Retailers Association
In conversation with:
Michael Schneider, Managing Director, Bunnings Group.

Case study: Showcasing Operation Measure  
Julian Coram, Inspector, South Australia Police.




Session Three

In-store threats and risks: Tackling crime and assaults in the retail environment

Presentation: Driving change and collaboration through meaningful data 
Rhod Thomas, Chief Customer Officer, Auror.

Member panel: Exploring the drivers of stock loss and the innovative solutions reducing the impact 
Real-world perspectives from retail leaders.
Hosted by: Sophie Wong, General Manager of Supermarkets Transformation, Coles.
In conversation with:
Matt Dick, Head of Stores Risk & Compliance, David Jones,
Ali McCallum, General Manager – Operation Risk & Protection, Endeavour Group,
Emily Milner, National Inventory Integrity Manager, JB HiFi. 

Keynote Presentation: Collaborating to tackle crime, including retail crime
Peter Price AM, Director, Crime Stoppers Australia and Chief Executive Officer, Crime Stoppers NSW.

Presentation: Raising awareness and driving action to stop violence against retail workers 
Gerard Dwyer, National Secretary and Treasurer, Shop Distributive and Allied Employees’ Association.

Keynote Panel – Members: Shifting the dial on aggressive behaviour and assaults against frontline workers  
Lived experiences from leaders and subject-matter experts.
Hosted by: Amy Lynes, Senior Workplace Relations Consultant, National Retail Association.
In conversation with:
Kylie Fraser, Director Safety, Security & Wellbeing, McDonald’s ANZ,
Cameron Smith, Safety & Wellbeing Chapter Lead, 7-Eleven,
Alexandra Staley, General Manager of People, Officeworks.


Afternoon tea


Session Four

Online threats and risks: Confronting the new challenge of cybercrime and online scams

Expert panel: Fighting against the tide of online scams 
Insights from thought leaders in online scams.
Hosted by: Lindsay Carroll, Interim Chief Executive Officer, National Retail Association.
In conversation with:
Toby Evans, Head of Economic Crime at Australian Payments Network,
Mia Garlick, Regional Director of Policy, Meta,
Heidi Snell, Executive General Manager, National Anti-Scam Centre.

Presentation: Managing the rising threat of cybercrimes and attacks in the retail sector 
Dr Derek Bopping, First Assistant Director-General, Australian Cyber Security Centre.

Member vote of thanks
Jeanette Fenske, Director of Stores, Woolworths Supermarkets.

Closing remarks 
Lindsay Carroll, Interim Chief Executive Officer, National Retail Association.


Networking and refreshments

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When: Thursday 18 July 2024

Time: 9.00am – 5.00pm

Where: Mayfair Ballroom, Grand Hyatt Hotel, Melbourne

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