Victorian COVID Safety

Recovery Program

Funded by State Government of Victoria

COVIDSafe Retail Support Services available to retail service businesses 

To contribute to these outcomes, there are a number of COVIDSafe retail business support services available.  These services are FREE and delivered by the ARA on behalf of the Victorian Government, Department of Jobs, Precincts and Regions. The services provided are:

COVIDSafe Retail Webinar Series

Members and non-members are welcome to join any of our free webinar series sessions focussed on unpacking and simplifying the ever-changing COVID-19 business requirements. Discover how to make sure you’re meeting your obligations to provide a COVIDSafe environment for both staff and customers.


COVIDSafe Retail Virtual Consultation

The ARA is offering a free one hour virtual consultation to make sure your COVIDSafe plan is following best practice. All you need is an internet connection and your COVIDSafe plan - we’ll do the rest. Our team will provide guidance and tips to make sure you're operating inline with the most up-to-date requirements.

COVIDSafe Retail Guidance Toolkit

The toolkit currently includes downloadable PDF’s offering easy-to-follow information, examples and solutions for:

  • Maintaining hygiene in fitting rooms

  • Managing mental health and exposure to psychological hazards

  • Taste Testing for Food and Drinks

  • A Retail COVIDSafe Guide COVIDSafe Plan

Coronavirus (COVID-19) FAQs for Retail Businesses

Frequently asked questions on restrictions for retail stores and retail service businesses.

Translated information about coronavirus (COVID-19)

Coronavirus (COVID-19) translated information for people from culturally and linguistically diverse backgrounds, health professionals and industry. Information includes factsheets and promotional materials.


Coronavirus Overview


Victorian Government Retail COVIDSafe Project

How the Victorian Government is supporting the retail trade sector during the coronavirus pandemic

The Australian Retailers Association (ARA) has received funding from the Victorian State Government Department of Jobs, Precincts and Regions (DJPR) to deliver a project on COVID Safety for the retail trade sector.  The project commenced in January 2021 and will continue through to August 2021.


  1. Successful design and implementation of COVID safe plans

  2. Increased understanding by employers and employees of COVID safe obligations and entitlements

  3. More widespread implementation of COVID safe measures and practices in workplaces

  4. Increased awareness and adoption of best practice amongst relevant businesses

Creating a COVIDSafe

Retail Workplace



All businesses need to know their obligations and ensure they understand the current restrictions in place throughout Victoria.  To keep up to date on restriction levels in Victoria, regularly monitor the DHHS Victoria’s restriction levels webpage. The webpage includes current Workplace Directions and Workplace (Additional Industry Obligations) Directions.  It is important to note that these Directions are subject to change on a regular basis. 


  • ensure physical distancing (1.5 metres)

  • wear a face mask

  • practise good hygiene

  • keep good records and act quickly if staff become unwell

  • avoid interactions in close spaces

  • create workforce bubbles

All businesses must have a COVIDSafe plan for onsite operations.


There is no change to your obligations under the Occupational Health and Safety Act 2004 (OHS Act) and Occupational Health and Safety Regulations 2017 (OHS Regulations) as a result of the restrictions.


Preparation of a COVIDSafe Plan forms part of the development of a safe system of work. However having a COVIDSafe Plan and complying with directions issued by the Victorian Chief Health Officer (CHO) does not necessarily mean you have complied with your duties under the OHS Act and OHS Regulations.


You must follow any health directions that apply to how your business must operate, and ensure that you are meeting your obligations under the OHS Act. Employees must also comply with their duties under the OHS Act.


For information on your OHS obligations in relation to managing coronavirus (COVID-19) risks, you can access WorkSafe Victoria’s Coronavirus (COVID-19) information for your industry:


Industry Restart Guidelines have been prepared to assist workplaces to operate safely, in accordance with the changing of restrictions, while ensuring the public feels confident that their health and safety is being protected. 



Coronavirus (COVID-19) FAQs for Retail Businesses

For Frequently Asked Questions by businesses within the retail sector, view the Victorian Government Coronavirus Sector Guidance Retail Trade webpage here.

The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specializes in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non-accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.





1300 368 041

Level 1,  112 Wellington Pde

East Melbourne


The ARA acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct our business. ARA respectfully acknowledges their Ancestors and Elders, past and present.