Effective performance and behaviour management creates a harmonious and productive workplace, which is beneficial for both employees and employers. A key aspect to both employee retention and business performance, retail leaders must seek to understand the dynamics of their team, approaches for dealing with any team dysfunction and embed best practice performance management strategies.
Through this program we investigate the steps to manage team dynamics to achieve greater performance, including skills in performance planning, monitoring, reviewing, rewarding, as well as how to manage poor performance in the team.
Entry to Intermediate
Managers, Supervisors, Team Leaders, Business owners
Managing your team cohesion for greater performance including strategies to deal with team dysfunctions
Performance planning using goal setting, roles and risk analysis
Assessing performance and providing feedback
Managing poor performance
Knowing the right moment for termination
The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.RTO POLICIES AND PROCEDURES