This Skill Set is designed for individuals working in supervisory roles in the retail industry.


A set of skills for you to undertake supervisory responsibilities in a retail business in relation to staffing, work health and safety and stock and cost control.


Core units:
  • Control stock (SIRRINV002)
  • Monitor retail store financials (SIRRRTF002)
  • Manage disrespectful, aggressive or abusive customers (SIRXCEG008)
  • Manage workplace responses to disrespectful, aggressive or abusive customer behaviour (SIRXCEG009)*
  • Supervise and support frontline team members (SIRXMGT001)
  • Roster staff (SITXHRM002)

Unit marked with an asterisk* has a prerequisite: SIRXCEG008 Manage disrespectful, aggressive or abusive customers.


ARA requirement

You are required to have internet access and basic technology skills when undertaking this qualification.

An entry requirement questionnaire, including Language, Literacy and Numeracy (LLN) test, is undertaken during the enrolment or prior to the commencement of the course. Where the outcome indicates that you require additional support, the ARA will review each enrolment on case-by-case basis.

The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.