ARA welcomes appointment of new Australian Small Business and Family Enterprise Ombudsman

Wednesday 3 March 2021

The Australian Retailers Association (ARA) has welcomed the appointment of the Hon Bruce Billson as the new Australian Small Business and Family Enterprise Ombudsman.

ARA CEO Paul Zahra said Mr Billson’s wealth of experience within small business will position him as a powerful advocate for the industry.

“Small businesses are the engine room of Australia’s economy and our retail sector. The pandemic has increased pressure on many smaller operators and now, more than ever, they need a strong voice to ensure they’re well placed to thrive in the Covid recovery,” Mr Zahra said.

“As a former Small Business Minister, Mr Billson comes to the role with a great understanding of the needs within this space. We look forward to working with him on the challenges and opportunities facing the industry and ensuring small businesses have the support they need to grow and prosper.

“We are grateful to Kate Carnell for her service to the small business community over the past five years and helping to raise the visibility of small business owners and their concerns. We worked with Ms Carnell on a number of issues that emerged during the Covid pandemic. We look forward to continuing that strong relationship with Mr Billson and his team in the years ahead.”

ENDS…for more details: Dominic Cuschieri 0418 224 072 (e) About us: founded in 1903, the Australian Retailers Association is Australia’s largest retail association, representing a $340bn sector employing more than 1.2m people. As Australia’s premier retail body, the ARA works to ensure retail success by informing, protecting, advocating, educating and saving money for its 7,500 independent and national retail members. To learn more, visit or call 1300 368 041.

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The ARA acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct our business. ARA respectfully acknowledges their Ancestors and Elders, past and present.