“There are a number of impacts which are very concerning for retailers and there will be immediate f

Peak retail body the Australian Retailers Association (ARA) has called on retailers to strongly recommend the use of face coverings by staff and customers to protect their health and safety within stores in national hotspots including parts of New South Wales along with the state of Victoria where significant COVID-19 outbreaks are occurring.

Retailers that have committed to the protocol include: Bunnings, Woolworths (including Woolworths Supermarkets, Big W, Dan Murphy’s and BWS) Amazon Australia, Chemist Warehouse, Coles, Costco, Cotton On Group, Country Road, David Jones, Harvey Norman, JBHiFi, Kmart, McDonalds, Mecca, Myer, Officeworks, Priceline, 7-Eleven, Super Retail Group (Rebel, Super Cheap Auto, MacPac, BCF), Target, The Good Guys, representing the country’s largest private employer groups.

The ARA is encouraging all retailers to follow-suit as COVID-19 infection rates continue to spike around the country. Global retail giants Aldi, Apple, Costco, Lowes, McDonalds, Starbucks and Walmart are amongst those who took this step in the US in July. Source.

ARA CEO Mr Paul Zahra said: “Masks are now a focus globally as an important means of reducing the risk of infection for staff and customers as infections continue to spike. We are asking retailers around the country to introduce a store protocol which strongly encourages their use to help us get ahead of the infection rates.”

Mr Zahra said retailers have demonstrated consistent leadership during the crisis, setting standards and direction on hygiene, health and safety protocols.

“Retailers have worked hard to protect their staff and customers and have kept hygiene standards very high within their stores. We anticipate that tougher restrictions including mandatory face coverings are around the corner for other states and territories unless we see a reversal of current trends,” he said.

“We know a lot more than we did during the first wave about what works. Certain protocols are vital and they are effective – including hand sanitiser, social distancing and face coverings.

“Retailers are committed to providing a safe work and shopping environment – often at significant cost. It’s important that all parties work together to reduce the risks,’ he said.

ENDS…for more details: Fleur Brown (m) 0419 270 863 (e) media@retail.org.au

About us: founded in 1903, the Australian Retailers Association is Australia’s largest retail association, representing a $325bn sector employing more than 1.3m people. As Australia’s premier retail body, the ARA works to ensure retail success by informing, protecting, advocating, educating and saving money for its 7,500 independent and national retail members. To learn more, visit www.retail.org.au or call 1300 368 041.

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1300 368 041

Level 1,  112 Wellington Pde

East Melbourne


The ARA acknowledges the people of the Woi wurrung and Boon wurrung language groups of the eastern Kulin Nation on whose unceded lands we conduct our business. ARA respectfully acknowledges their Ancestors and Elders, past and present.