Retail Ready




Australian Retailers Association (ARA) is launching FREE (or low cost) 

SIRXCEG008 - Manage disrespectful, aggressive or abusive customers course.

  • Significant pool of screened applicants aligned to retail Industry to select

  • Benefit 2

    Candidates commence a 3 week workshop based learning program to
    build foundational skills and knowledge

  • Benefit 3

    Two week practical placement for candidates and retailers

  • Benefit 4

    Join the list of growing corporate social retailers

Topics covered:

  • How to identify potentially disruptive customers

  • How to implement actions to defuse and de-escalate potential conflict

  • How to manage disrespectful, aggressive or abusive customers

  • How to document and report incident

  • How to manage the personal impacts of disrespectful, aggressive or abusive customer behaviour


Course Structure

  • Self-Paced – Pre-reading of course materials

  • Interactive Online Delivery facilitated by a retail specialist trainer

  • Practical Demonstration in simulated environment/workplace

  • Upon completion, learner will receive a Statement of Attainment in SIRXCEG008 as part of the SIRSS0022 (Manage disrespectful, aggressive or abusive customers)


Potential time commitment

  • 1 – 2 hours Pre-reading

  • 3 – 4 hours Online Theory Training

  • 1-hour Simulated skill assessment / practical demonstration



You are invited to fill in this survey to get better understanding of your business needs about the course.

Our Retail Ready accredited programs go for 12 months. As a trusted retail industry partner see how ARA has helped thousands of retailers across the country gain nationally accredited Certificate and Diploma qualifications whilst pursing their retail career. Our main offerings are:

  • Certificate II in Retail Services

  • Certificate III in Retail

  • Certificate IV in Retail Management

  • Diploma of Retail Merchandise Management

Pre-loaded with retail skills

Participants come ready with of skills that are relevant for employment in the retail sector



Increased confidence in communicating in the workplace and interacting with customers


Ready to work

Capability to undertake entry level roles and job functions to a proficient level



Perspective and motivation to embrace the opportunity that a career in retail offers


CTA button ‘Find out more about certificate II in retail services’




6 easy steps to retail ready workers


1  Understand the retailers needs as a potential employer

2  Participant eligibility review through Employment Services Provider relationships

3  Participant enrolment in Certificate II in Retail Services

4 Commencement of 5 weeks workshop

5  2 week practical placement with mentor support

6  Consolidation of skills and gap training workshops to address any requirements

The ARA Retail Institute is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specializes in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.