Retail Ready

Topics covered:

How to identify potentially disruptive customers
How to implement actions to defuse and de-escalate potential conflict
How to manage disrespectful, aggressive or abusive customers
How to document and report incident
How to manage the personal impacts of disrespectful, aggressive or abusive customer behaviour

Course Structure

Self-Paced – Pre-reading of course materials
Interactive Online Delivery facilitated by a retail specialist trainer
Practical Demonstration in simulated environment/workplace
Upon completion, learner will receive a Statement of Attainment in SIRXCEG008 as part of the SIRSS0022 (Manage disrespectful, aggressive or abusive customers)

Potential time commitment

1 – 2 hours Pre-reading
3 – 4 hours Online Theory Training
1-hour Simulated skill assessment / practical demonstration

You are invited to fill in this survey to get better understanding of your business needs about the course.

Our Retail Ready accredited programs go for 12 months. As a trusted retail industry partner see how ARA has helped thousands of retailers across the country gain nationally accredited Certificate and Diploma qualifications whilst pursing their retail career. Our main offerings are:

Certificate II in Retail Services
Certificate III in Retail
Certificate IV in Retail Management
Diploma of Retail Merchandise Management

Pre-loaded with retail skills

Participants come ready with of skills that are relevant for employment in the retail sector

Confidence

Increased confidence in communicating in the workplace and interacting with customers

Ready to work

Capability to undertake entry level roles and job functions to a proficient level

Career-driven

Perspective and motivation to embrace the opportunity that a career in retail offers

CTA button ‘Find out more about certificate II in retail services’

FINDING YOU THE PERFECT CANDIDATES

6 easy steps to retail ready workers

1 Understand the retailers needs as a potential emliloyer
2 Participant eligibility review through Employment Services Provider relationships
3 Participant enrolment in Certificate II in Retail Services
4 Commencement of 5 weeks workshop
5 2 week practical placement with mentor support
6 Consolidation of skills and gap training workshops to address any requirements

The ARA Retail Institute is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specializes in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.