Finance

• Store budget fundamentals

• Rostering secrets to maximise your headcount

• Business analysis basics – cashflow, profit and viability

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps.

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Duration:

3hrs

Start Smart with Online Customer Experience

• Use online platforms to deliver the desired customer experience for your brand

• Ensure an engaging website experience to boost loyalty and referrals

• Effectively manage refund, exchanges, customer difficulties and complaints across online platforms

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​Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps.

Duration:

3hrs

Leadership

• Leading through change

• Building cohesive and engaged teams

• Cultivating creativity and curiosity to turn challenge into opportunity

Case studies for context, collaborative activities to apply what you’ve learned and the opportunity to develop your own back to business action steps.

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Duration:

3hrs