ARA INSTITUTE

Manage disrespectful, aggressive or abusive customers

SIRSS00022

National

This course has been established in recognition of the impact of aggression and traumatic events in the workplace - factors that increase the risk of work-related stress. This Nationally Recognised skill set is designed for all customer-facing workers in Retail and Hair & Beauty industry sectors.

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ARA INSTITUTE

Infection Control Training

HLTSS00065

National

*Free Nationally Recognised Infection Control skill set training for all frontline staff working in Retail and Hair & Beauty industry.

*Currently free for Victorian, NSW and QLD residents only

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The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specializes in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non-accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.