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ARA Australian Retailers Association
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    Accredited

    Short Training courses for retailers

    Skill Sets

    Manage disrespectful, aggressive or abusive customers

    ARA INSTITUTE

    Manage disrespectful, aggressive or abusive customers

    SIRSS00022

    National

    National

    This course has been established in recognition of the impact of aggression and traumatic events in the workplace - factors that increase the risk of work-related stress. This Nationally Recognised skill set is designed for all customer-facing workers in Retail and Hair & Beauty industry sectors.


    Explore the course

    Click here


    Infection Control Training

    ARA INSTITUTE

    Infection Control Training

    HLTSS00065

    National

    National

    *Free Nationally Recognised Infection Control skill set training for all frontline staff working in Retail and Hair & Beauty industry.

    *Currently free for Victorian, NSW and QLD residents only

    Explore the course

    Click here


    Accredited courses
    Special Projects
    Short Courses

    The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specializes in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non-accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.

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    About

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    Training

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    Contact us

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    1300 368 041

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    info@retail.org.au

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    Level 1,  112 Wellington Pde

    East Melbourne 3002

    Join our community

    The ARA acknowledges the Traditional Owners of the land on which we work, learn and live. We pay our respects to their elders past and present, and also recognise Australia’s First Nations’ peoples as Australia’s first traders with a sophisticated network of trading paths that have facilitated the exchange of goods, knowledge and culture for millennia

    Copyright Australian Retailers Association 2021

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