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Short Training courses for retailers
Accredited Skill Sets
Accredited Skill Sets
ARA INSTITUTE
Implement social media and online customer engagement
SIRSS00019
National
A set of operational skills to implement the use of social media and other online platforms for business purposes, to maintain ethical and professional standards when using social media for an organisation or business, and to determine the effectiveness of tools in engaging customers.
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ARA INSTITUTE
Manage workplace responses to disrespectful, aggressive or abusive customer behaviour
SIRSS00032
National
This Skill Set is designed for individuals in supervisory roles in front-line customer service across a range of industry sectors and business contexts who are seeking additional skills to manage workplace responses to disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environment.
ARA INSTITUTE
Retail Customer Engagement
SIRSS00024
National
This Skill Set is designed for individuals working in customer service roles in the retail industry.
ARA INSTITUTE
Result Driven Retail Operation
SIRSS00029
National
This Skill Set is for you who are working in management roles in the retail industry with oversight of staff and operations.
ARA INSTITUTE
Retail Customer Relationship
SIRSS00025
National
This Skill Set is designed for individuals working in customer service roles in the retail industry.
ARA INSTITUTE
Understand the use of social media for business purposes
SIRSS00018
National
This Skill Set is designed for individuals who want to understand social media and online tools for customer engagement including commercial, not-for-profit and government organisations.
ARA INSTITUTE
Infection control Skill Set
HLTSS00065
National
This skill set is designed for individuals who require the skills and knowledge to decrease the risk of and transmission of infection whilst carrying out their daily duties.
ARA INSTITUTE
Promotion and Marketing
SIRSS00026
National
This Skill Set is designed for individuals working in marketing roles in the retail industry.
ARA INSTITUTE
Participate in Work Health and Safety in Retail
SIRSS00023
National
This Skill Set is for individuals working in customer service roles in the retail industry.
ARA INSTITUTE
Retail Leadership Transition
SIRSS00035
National
This Skill Set is designed for individuals in supervisory roles in front-line customer service across a range of industry sectors and business contexts who are seeking additional skills to manage workplace responses to disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environment.
ARA INSTITUTE
Merchandise Management
SIRSS00017
National
This Skill Set is designed for individuals undertaking financial planning for the purchase of retail merchandise, and activities to enhance ongoing merchandise performance.
ARA INSTITUTE
People Management in Retail
SIRSS00027
National
This Skill Set is designed for individuals working in management roles in the retail industry. This may include general management or human resources.
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ARA INSTITUTE
Manage disrespectful, aggressive or abusive customers
SIRSS00022
National
This Skill Set is designed for individuals seeking additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.
The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specializes in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non-accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.
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