Short Training courses for retailers

Accredited Skill Sets

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Accredited Skill Sets

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ARA INSTITUTE 

Implement social media and online customer engagement

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National

A set of operational skills to implement the use of social media and other online platforms for business purposes, to maintain ethical and professional standards when using social media for an organisation or business, and to determine the effectiveness of tools in engaging customers.

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ARA INSTITUTE 

Manage workplace responses to disrespectful, aggressive or abusive customer behaviour

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National

This Skill Set is designed for individuals in supervisory roles in front-line customer service across a range of industry sectors and business contexts who are seeking additional skills to manage workplace responses to disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environment. 

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ARA INSTITUTE 

Retail Customer Engagement

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National

This Skill Set is designed for individuals working in customer service roles in the retail industry.

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ARA INSTITUTE 

Result Driven Retail Operation

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National

This Skill Set is for you who are working in management roles in the retail industry with oversight of staff and operations. 

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ARA INSTITUTE 

Retail Customer Relationship

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National

This Skill Set is designed for individuals working in customer service roles in the retail industry.

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ARA INSTITUTE 

Understand the use of social media for business purposes

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National

This Skill Set is designed for individuals who want to understand social media and online tools for customer engagement including commercial, not-for-profit and government organisations. 

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ARA INSTITUTE 

Infection control Skill Set

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National

This skill set is designed for individuals who require the skills and knowledge to decrease the risk of and transmission of infection whilst carrying out their daily duties.

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ARA INSTITUTE 

Promotion and Marketing

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National

This Skill Set is designed for individuals working in marketing roles in the retail industry. 

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ARA INSTITUTE 

Participate in Work Health and Safety in Retail

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National

This Skill Set is for individuals working in customer service roles in the retail industry.

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ARA INSTITUTE 

Retail Leadership Transition

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National

This Skill Set is designed for individuals in supervisory roles in front-line customer service across a range of industry sectors and business contexts who are seeking additional skills to manage workplace responses to disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environment. 

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ARA INSTITUTE 

Merchandise Management

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National

This Skill Set is designed for individuals undertaking financial planning for the purchase of retail merchandise, and activities to enhance ongoing merchandise performance.

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ARA INSTITUTE 

People Management in Retail

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National

This Skill Set is designed for individuals working in management roles in the retail industry. This may include general management or human resources.

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ARA INSTITUTE 

Manage disrespectful, aggressive or abusive customers

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National

This Skill Set is designed for individuals seeking additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.

The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specializes in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non-accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.

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