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RESOURCES
Short Training courses for retailers
Accredited
Skill Sets
ARA INSTITUTE
Manage disrespectful, aggressive or abusive customers
SIRSS00022
National
This course has been established in recognition of the impact of aggression and traumatic events in the workplace - factors that increase the risk of work-related stress. This Nationally Recognised skill set is designed for all customer-facing workers in Retail and Hair & Beauty industry sectors.
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ARA INSTITUTE
Infection Control Training
HLTSS00065
National
*Free Nationally Recognised Infection Control skill set training for all frontline staff working in Retail and Hair & Beauty industry.
*Currently free for Victorian, NSW and QLD residents only
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The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specializes in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non-accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.
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