MANAGE DISRESPECTFUL, AGGRESSIVE OR ABUSIVE CUSTOMERS
SIRSS00022
This Skill Set is designed for individuals seeking additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.
ABOUT THE COURSE
Do you know how to effectively deal with customer aggression?
A set of skills for working in customer service roles to manage disrespectful, aggressive or abusive customers.
COURSE OUTLINE
Core units:
Manage disrespectful, aggressive or abusive customers (SIRXCEG008)
ELIGIBILITY
Qualification entry requirements
There are no qualification entry requirements for this course.
ARA requirements
You are required to have internet access and basic technology skills when undertaking this qualification.
An entry requirement questionnaire, including Language, Literacy and Numeracy (LLN) test, is undertaken during the enrolment or prior to the commencement of the course. Where the outcome indicates that you require additional support, the ARA will review each enrolment on case-by-case basis.
The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.
