This Skill Set is for you who are working in management roles in the retail industry with oversight of staff and operations.



Develop your skills in retail operation
A set of skills for you to manage operational aspects of a retail business, particularly in relation to online and e-commerce, with a view to maximising business performance.


Core units:

  • Analyse performance of social media and online business tools (SIRXOSM004)
  • Manage risk to organisational reputation in an online setting (SIRXOSM007)
  • Monitor retail store financials (SIRRRTF002)
  • Develop an ecommerce strategy (SIRXSTR001)
  • Roster staff (SITXHRM002)


ARA requirement
You are required to have internet access and basic technology skills when undertaking this qualification.

An entry requirement questionnaire, including Language, Literacy and Numeracy (LLN) test, is undertaken during the enrolment or prior to the commencement of the course. Where the outcome indicates that you require additional support, the ARA will review each enrolment on case-by-case basis.

The ARA Retail Institute (ID NUMBER: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Management to customized in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.