Advance my retail career

RTO CODE: 4049

As Australia’s leading retail Registered Training Organisation (RTO), the ARA Retail Institute specialises in providing education, training, professional development and employment solutions to the Australian retail industry and broader community. 

 With unique insights into the dynamic retail sector – the ARA Retail Institute provides a broad range of upskilling and professional development programs to support career progression across all experience levels; including new and existing workers, from entry level to frontline management, as well as existing and aspiring senior leaders.  

ACCREDITED – Qualification

NATIONAL

Certificate III in Retail (Traineeship)

SIR30216
This Traineeship is designed to provide the fundamental skills to successfully build a career in the exciting retail industry, including: specialty retailers, supermarket, department stores, quick service restaurants and more. EXPLORE THE COURSE
ACCREDITED – Qualification

NATIONAL

Certificate IV in Retail Management

SIR40316

This program is designed as a pathway to expand your career in the Retail industry. You will gain extensive skills in leadership and management, sales, customer engagement, financial management, security and safety and highly developed knowledge of product and service offerings.

ACCREDITED – Skill Set

NATIONAL

Manage disrespectful, aggressive or abusive customers

SIRSS00022

This Skill Set is designed for individuals seeking additional skills to manage disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environments.

ACCREDITED – Skill Set

NATIONAL

Manage workplace responses to disrespectful, aggressive or abusive customer behaviour

SIRSS00032

This Skill Set is designed for individuals in supervisory roles in front-line customer service across a range of industry sectors and business contexts who are seeking additional skills to manage workplace responses to disrespectful, aggressive or abusive customer behaviour. It particularly applies to retail industry work environment.

ACCREDITED – Skill Set

NATIONAL

Retail Customer Engagement

SIRSS00024

This Skill Set is designed for individuals working in customer service roles in the retail industry.

ACCREDITED – Skill Set

NATIONAL

Retail Customer Relationship

SIRSS00025

This Skill Set is designed for individuals working in customer service roles in the retail industry.

ACCREDITED – Skill Set

NATIONAL

People Management in Retail

SIRSS00027

This Skill Set is designed for individuals working in management roles in the retail industry. This may include general management or human resources.

ACCREDITED – Skill Set

NATIONAL

Result Driven Retail Operation

SIRSS00029

This Skill Set is for you who are working in management roles in the retail industry with oversight of staff and operations.

ACCREDITED – Skill Set

NATIONAL

Promotion and Marketing

SIRSS00026

This Skill Set is designed for individuals working in marketing roles in the retail industry.

ACCREDITED – Skill Set

NATIONAL

Merchandise Management

SIRSS00017

This Skill Set is designed for individuals undertaking financial planning for the purchase of retail merchandise, and activities to enhance ongoing merchandise performance.

ACCREDITED – Skill Set

NATIONAL

Understand the use of social media for business purposes

SIRSS00018

This Skill Set is designed for individuals who want to understand social media and online tools for customer engagement including commercial, not-for-profit and government organisations.

ACCREDITED – Skill Set

NATIONAL

Implement social media and online customer engagement

 
SIRSS00019

A set of operational skills to implement the use of social media and other online platforms for business purposes, to maintain ethical and professional standards when using social media for an organisation or business, and to determine the effectiveness of tools in engaging customers.

ACCREDITED – Skill Set

 NATIONAL

Participate in Work Health and Safety in Retail

SIRSS00023

This Skill Set is for individuals working in customer service roles in the retail industry.

ACCREDITED – Skill Set

NATIONAL

Infection Control Skill Set

HLTSS00065

This skill set is designed for individuals who require the skills and knowledge to decrease the risk of and transmission of infection whilst carrying out their daily duties.

Short Course Workshop

NATIONAL

Create Compelling Visual Merchandising

Gain the foundation skills to successfully design and merchandise a retail store, showcase the product and drive a strong commercial returns.