Bushfires. Border closures. Lockdowns. A global pandemic. The events of 2020 gave Australian retailers no choice but to innovate fast. From contactless shopping to smarter supply chains, the sector packed years worth of digital transformation into a few short months. But are these innovations sustainable for the long term? As retailers shift from response to recovery mode, how will they ensure the successes they’ve met are here to stay? In this closing keynote, Sonia will look at what’s in store for 2021 and ask how Australian retailers can succeed in an uncertain future.