Global Trends
The National Retail Federation Retail ‘Big Show’ happened in New York earlier this year. ARA CEO Paul Zahra and Chair of the ARA Consumer Research Committee, QUT Professor Gary Mortimer were there to capture and share the latest retail insights. Over almost four days, Zahra and Mortimer attended thirty industry presentations and conducted fifty store visits.
Two clear themes emerged to provide future direction for retailers – ‘high tech, high touch’. Access our insights into NRF2023 below.
NRF Retail Big Show 2023 summary – high tech, high touch
The National Retail Federation Retail ‘Big Show’ kicked off in New York on Sunday 15th January. Paul Zahra, Australian Retailers Association CEO and QUT Professor Gary Mortimer, Chair of the...
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Five ways AI is transforming the way we shop
Retail is a fast-moving, trend-powered industry that relies heavily on making smart predictions to drive the business. Artificial Intelligence (AI) and Machine Learning (ML) can improve the accuracy of these...
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Top global consumer trends for retailers in 2023
At NRF's Big Show 2023 we got the first look at the top consumer trends with the biggest implications for retailers and brands for 2023. In this session, Michelle Evans...
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The ‘ins and outs’ of the new fashion store experience
What does a world-class store experience look like today? Almost 75% of retail sales still happen in physical stores, but the role of stores has changed drastically. In this engaging...
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Examining the impact of the pandemic on pet retailers
We closed out Day 2 of the NRF Retail Big Show last week with a conversation with Petco CEO, Ron Coughlin. Petco is a category-defining health and wellness company focused...
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The win-win of embracing refugee talent in retail businesses
NRF Retail Big Show wrapped Day 2 last week in conversation with Hamdi Ulukaya, CEO and Founder of Chobani and Founder of Tent Partnership for Refugees (TPR). Hamdi’s corporate social...
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The intersection of innovation & intention: Shaping the next store experience
Retail is facing a renaissance. Consumer expectations are quickly evolving, so retailers need to be intentional about the experience they deliver to create meaningful differentiation. Today’s retailers must respond to...
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Shift happens: You are either remarkable or irrelevant
In a world of constant disruption, even being ‘very good’ is no longer good enough. There will always be another retailer doing it better. To stay relevant brands must become,...
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National Retail Federation’s Innovation Lab: Six top trends
The pandemic continues to impact every facet of retail from customer behaviour to retail operations. To help retailers keep pace with this ever-changing landscape and plan for tomorrow, the 2023...
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The challenge of shifting customer expectations while engaging and retaining employees: A case study
Retailers today are challenged to satisfy shifting customer expectations while engaging and retaining employees. Working with Zebra Technology, Vera Bradley’s modern store experience lifts productivity, while engaging team members and...
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Power. Perseverance. Passion – A conversation with US Olympian Simone Biles: Learnings for Retail Leaders
On Monday morning, 16th January, Martin Luther King Day, ARA CEO Paul Zahra and ARA Consumer Research Chair, QUT Professor Gary Mortimer, joined an audience with US Olympic gymnast Simone...
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Where is restaurant technology headed in the next five years?
Digital transformation is having a significant impact on the Quick Service Restaurant (QSR) and Fast Casual Dining industry like never before. The shift to technology driven by restaurants’ response to...
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How ‘Live Commerce’ and ‘Shoppertainment’ will drive growth for retailers
American Express Senior Vice President of Partnerships, Product, and Strategy, Antonio Gagliardi, joined Jason Holland, CBO of Firework and Kevin Miller CMO of The Fresh Market Inc to discuss how...
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The future of frictionless grocery shopping
On the first day of the NRF Retail Big Show, we heard from Michael Gabay, CEO and Co-Founder of innovative retail tech firm, Trigo. Michael was joined on stage by...
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In Conversation with Walmart U.S. president and CEO John Furner and Harvard Business School’s Dr. James Cash
The NRF Retail Big Show kicked off in New York this morning with an insightful conversation between Walmart’s U.S. president and CEO John Furner, along with Harvard Business School’s Dr....
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The 2023 National Retail Federation ‘Retail Big Show’ kicks off in New York
The National Retail Federation Retail ‘Big Show’ kicked off in New York on Sunday Morning and Paul Zahra, Australian Retailers Association CEO and QUT Professor Gary Mortimer, Chair of the...
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