Member services
Supplier directory
Connecting members with trusted services to support their everyday business
About ARC's supplier directory
ARC is committed to connecting our members with services that can support you in your everyday business operation. Through the ARC Supplier Directory, the below industry-affiliated businesses supply or service retailers across a range of business needs.
With over 5 million deliveries each year, we are Australia’s Last Mile delivery specialists. Every day, the biggest names in retail, e-commerce and B2B depend on us to represent them well at thousands of customer’s homes and businesses. And we can do the same for you. On and off the road, our people work will together each day to provide the thing you need from a delivery partner – exceptional delivery experiences that delight your customers and enhance your reputation.
You can trust our cutting-edge physical security solutions to deliver unmatched value. And yet with Axis, there is so much more. Benefits that go beyond your expectations. Protect and grow your business with cutting-edge
FTI Consulting offers a comprehensive suite of services designed to assist clients across the business cycle—from proactive risk management to the ability to respond rapidly to unexpected crises and dynamic environments.
Founded in 1998, Gatekeeper Systems Inc began with a clear purpose: keeping shopping trolleys on retailer premises. Over the past two and a half decades, that purpose has evolved into a worldwide mission — to safeguard retail employees and customers from shoplifter violence, prevent product loss, and protect the bottom line. Today, Gatekeeper Systems is a global company with installations and resources spanning continents, delivering a unified loss prevention platform built around one enduring commitment: protecting people, products, and profits.
Retailers worldwide are acutely aware of the threat that shoplifter violence poses — not only causing physical harm and mental health impacts for employees and customers, but also driving costly property damage, rising insurance premiums, and a climate of fear that erodes brand trust and profitability. Gatekeeper Systems’ integrated solution set directly addresses these challenges across the full loss prevention spectrum.
A Unified Solution Set
Purchek® is Gatekeeper’s real-time pushout theft prevention technology. Highly effective and discreet, Purchek enhances store safety, retains merchandise, and improves the shopper experience without friction. Complementing the hardware, Business Intelligence Services turn isolated incidents into actionable insights — identifying persons of interest, flagging repeat and high-risk offenders, and detecting organised retail crime activity.
FaceFirst® is Gatekeeper’s AI-powered face matching software — a fast, accurate, and ethical platform that leverages artificial intelligence and human oversight to prevent violence, theft, and fraud. FaceFirst delivers real-time alerts when known persons of interest enter a store, enabling proactive intervention while maintaining built-in safeguards for consumer privacy and governance.
CartControl® silently prevents shopping trolleys from leaving a store’s premises, stopping trolley abandonment and damage while protecting retailers from costly council fines. Either as a standalone system, or by leveraging existing SmartWheel® devices with minimal additional hardware, CartControl also extends the ROI of existing Purchek investments while protecting brand image and ensuring trolleys remain available for genuine customers.
CartManager® Ultra transforms the physical task of trolley retrieval. With a compact footprint and the capacity to move up to 25 trolleys at a time, CartManager Ultra enables employees to navigate parking lots safely and efficiently — reducing labour hours, preventing workplace injuries, and keeping trolley fleets moving.
Together, these four solutions form a converging platform that enhances situational awareness, team safety, accelerates case resolution, and empowers retailers to take proactive control of their loss prevention outcomes and profitability — globally resourced, locally delivered.
Haeday is a retail performance consultancy and creative agency that helps national and franchise retailers improve commercial results and customer experience. We provide strategic and executional services to the retail sector. Our work spans retail marketing, local area marketing and franchisee support, in-store experience and POS, digital and social media, campaign development, and hyperlocal insights. We support retailers to increase visitation, lift in-store performance and respond to changing consumer behaviour through practical retail-focused solutions.
As a benchmark enterprise in the field of international exhibitions, Hisern International is specialized in creating an international exhibition service platform including high-end summits, industry exhibitions, international forums and business activities. With excellent resource integration capabilities, international operation vision and innovative technology empowerment, we have become the influential value creator in the fields of retail, energy, drones, consumer electronics and other related fields.
Lex Design Agency specialises in retail interior design.We’re based in Sydney and we work with retailers around the world. We provide retail design strategy, trends, forecasting, concept design, retail hierarchy fleet design, fixture design, drawing documentation, global store design guidelines, site-specific unique store design and roll-out site-specific store design.
My Instore Radio is a leading provider of professional in-store audio and digital signage solutions, helping businesses enhance customer experiences and strengthen their brand identity. Serving a wide range of industries—including retail, convenience, hospitality, restaurants and leisure—My Instore Radio combines expertly curated music with targeted messaging and digital signage to create engaging, consistent environments that resonate with customers.
At the heart of My Instore Radio’s offering is fully licensed background music, carefully tailored to reflect each brand’s personality, audience and commercial goals. Rather than relying on generic playlists, clients benefit from strategically programmed music profiles designed to increase dwell time, influence purchasing behaviour and reinforce brand perception. Music styles, tempo and scheduling are all customised to suit the atmosphere businesses want to create throughout the day.
In addition to music, My Instore Radio provides professional in-store messaging services, enabling businesses to communicate directly with customers at the point of sale. Whether promoting special offers, highlighting products or sharing brand stories, these messages are seamlessly integrated into the audio experience, ensuring communication feels natural and engaging rather than intrusive.
The company also delivers digital signage solutions, allowing businesses to display dynamic visual content across in-store screens. From promotional campaigns to branded visuals, digital signage complements the audio environment and enhances overall customer engagement.
My Instore Radio stands out for its ease of use and scalability. The platform is simple to manage, whether for a single location or a global network, giving businesses full control over their in-store media while maintaining consistency across all touchpoints. It can be centrally managed while still allowing for local adaptation, making it ideal for brands operating across multiple regions.
With a strong focus on compliance, all music is fully licensed, removing legal complexity and providing peace of mind. Backed by dedicated support and industry expertise, My Instore Radio is a trusted partner for businesses looking to elevate their in-store experience.
By bringing together music, messaging and visuals in one seamless solution, My Instore Radio helps businesses create memorable environments that attract customers, encourage them to stay longer, engage more deeply and keep coming back.
MS Group Australia is a trusted national provider of professional security and safety solutions, with a strong focus on retail security and loss prevention. We partner with some of Australia’s leading retailers, shopping centres, and supermarkets to deliver tailored security strategies that safeguard assets, reduce shrinkage, and ensure a safe and welcoming environment for staff and customers alike.
Our retail security officers are more than just a presence on the shop floor — they are trained to balance vigilance with customer service, acting as both deterrents to theft and ambassadors for a positive shopping experience. We also provide plain-clothes loss prevention officers, skilled in proactive detection and response, as well as CCTV and monitoring integration for real-time support. By combining people and technology, we help retailers minimise risk while protecting their reputation and brand.
While retail security is our specialty, MS Group Australia offers a complete suite of services across multiple industries:
- Retail Security & Loss Prevention – Uniformed and covert officers, shrinkage reduction strategies, stock protection, and customer safety.
- Event Security & Crowd Control – Comprehensive solutions for festivals, sporting matches, concerts, and community events, ensuring safe and seamless experiences.
- Corporate & Concierge Security – Professional front-of-house officers who combine access control with exceptional customer service.
- Traffic Management Services – Qualified controllers managing vehicle and pedestrian flow at worksites, events, and high-traffic environments.
- Alarm Monitoring & Electronic Security – 24/7 monitoring through advanced systems, including live CCTV integration and rapid response support.
- Facility Support Services – Tailored solutions including cleaning, maintenance, and on-site assistance to complement our security operations.
At MS Group Australia, our strength lies in our people. Every officer is licensed, trained, and committed to the highest standards of professionalism, with additional emphasis on customer engagement, cultural awareness, and accessibility inclusion. Our team is also supported by ongoing training in areas such as Disability Inclusion & Awareness, ensuring that every individual is treated with dignity and respect.
With a proven track record across retail, government, corporate, and large-scale events, MS Group Australia continues to be a trusted partner in safety and service delivery. We are not just a security provider — we are a business partner who understands the challenges of today’s environments and works closely with clients to create safe, inclusive, and successful outcomes.
Website – https://msga.com.au/
More than 35 years of unpicking the most complex business challenges with simple, uncommon sense.
Singleton Moore Signs has been delivering high-quality signage and brand implementation solutions across Australia for more than 20 years. Established in 2002, the company provides a comprehensive concept-to-completion service, supporting clients across infrastructure, government, councils, education, aged care and corporate sectors.
With expertise spanning design, technical drawings, site surveys, audits, prototyping, fabrication, print and vinyl application, Singleton Moore Signs offers end-to-end signage solutions tailored to each project. The business invests in advanced technology, skilled staff and ongoing training to ensure clients receive reliable service and exceptional outcomes.
More than just installing signs, Singleton Moore Signs focuses on creating effective signage that brings brand values to life, enhances user environments and helps organisations communicate clearly and professionally with customers, partners and stakeholders.
Snowflake’s Retail Data Cloud helps retailers unleash AI/ML to deliver personalised shopping experiences, develop a customer 360, optimise pricing and promotions strategies, improve supply chain operations and monetise data.
Swinburne University of Technology strives to be the prototype of a new and different university. Our vision is to bring people and technology together to build a better world.
The Business Growth Services team is your gateway to partnering with Swinburne to solve complex challenges in the retail sector through applied research-led collaboration. We connect organisations like yours with Swinburne’s research expertise to solve real-world problems, develop innovative solutions, improve productivity, and develop new products, services and capabilities to ensure you stay competitive and cut through in a crowded market.
Our partnerships show how research outcomes can be leveraged to generate practical real-world impact, address complex challenges, and incorporate emerging technologies to advance the retail sector and others more broadly.
The Consumer Experience & Innovation Research Group at Swinburne is an industry-facing applied research and insights advisory group specialising in customer experience, emerging technology, and sustainable futures. They work with retailers, government, industry and community partners to generate evidence-based insights that inform strategy, innovation, service design and decision-making. Our retail-relevant expertise spans customer experience, consumer behaviour, brand engagement, AI and digital technology adoption, sustainability, circular consumption and behavioural change. They combine qualitative, quantitative and mixed-method research to generate robust, actionable insight. CXI turns evidence into practical strategy, helping organisations understand changing customer needs, improve service and retail experiences, test innovation opportunities, and make evidence-based decisions.
Swinburne University of Technology has expertise in Artificial Intelligence (AI). Our applied research focuses on investigating, innovating, and evaluating responsible AI platforms. This work supports transparent, ethical, and human-centred decision-making, with opportunities in for the retail sector for customer insight, demand and supply optimisation, and trustworthy AI-enabled consumer engagement across industry and community contexts.
Swinburne’s Circular Economy research supports retailers to reduce costs, meet compliance pressures, and unlock circular economy opportunities. Utilising data-driven supply chain assessments, digital product tracking, innovative technologies, and tailored implementation strategies we can help meet your business’ sustainability goals.
Work Integrated Learning (WIL) at Swinburne connects students with industry through placements, internships and project-based experiences that allow them to apply their studies in real workplace settings while building practical skills and professional networks. Through WIL, industry partners gain access to emerging talent, fresh perspectives and additional project support, while also building their employer brand, strengthening university engagement and creating a pipeline for future recruitment through flexible opportunities ranging from short-term internships to 12-month paid placements.
Southern Cross Protection (Aus) & our sister company P4G (NZ) provide physical profit protection services ranging from Profit Protection Officers, Mobile Patrols & Electronic Solutions to retail groups exposed to theft, asset loss, and customer aggression.
Save good food from going to waste. Too Good To Go is a social impact company on a mission to inspire and empower everyone to fight food waste together. Our app if the world’s largest marketplace for surplus food. We help users rescue good food from going to waste, offering value for money at local stores, cafes and restaurants.
Ventia is a leading essential infrastructure services provider in Australia and New Zealand, proudly providing the services that keep infrastructure working for our communities. Ventia has access to a combined workforce of more than 35,000 people, operating in over 400 sites across Australia and New Zealand. With a strategy to redefine service excellence by being client-focused, innovative and sustainable, Ventia operates across a broad range of industry segments, including defence, social infrastructure, water, electricity and gas, resources, telecommunications and transport.
Z Protection Services is an Australian owned and operated security company providing specialised security solutions for the Australian retail sector. We focus on protecting assets, staff and customers through visible deterrence and rapid response. Our team works directly with store management to reduce shrinkage and ensure a safe trading environment.
Retail Security Solutions
We provide a complete range of services including static guards, loss prevention officers and incident response teams. For after-hours protection, we provide nightly mobile patrols and immediate alarm response to verify site security.
Operational Standards
Safety and accountability are our priority. All security guards are equipped with stab-resistant vests and body cameras to deter aggression and capture evidence. We operate with full transparency using digital clock-ins and clock-outs, and provide a client portal for real-time access to incident reports.
Compliance and Affiliations
We are a fully compliant security provider. Z Protection Services holds a valid Security Business license, Labour Hire licence, Public Liability Insurance and maintains comprehensive WorkCover insurance for all staff. We are active members of key industry affiliations like ASIAL, ASIS and strictly adhere to Australian standards for security operations.
Contact Z Protection Services for a free security assessment and quote.