Certificate III
Retail
SIR30216
$5,900*
Advance your career in retail with our Certificate III in Retail. This program paves the way for leadership roles allowing for you to thrive in a variety of exciting retail settings, including fashion boutiques, specialty stores, supermarkets, department stores, and quick service restaurants.
About the Course
This qualification represents individuals responsible for customer engagement, daily store operations, and meeting organisational expectations. They have strong product and service knowledge, well-developed skills requiring discretion and judgment, and work with some independence under limited supervision. Some may also supervise team members and oversee daily operations.
Course Outline
- SIRXCEG001 – Engage the Customer
- SIRXCEG002 – Assist with Customer Difficulties
- SIRXCEG003 – Build Customer Relationships and Loyalty
- SIRXCOM002 – Work Effectively in a Team
- SIRXIND001 – Work Effectively in a Service Environment
- SIRXRSK001 – Identify and Respond to Security Risks
- SIRXSLS001 – Sell to the Retail Customer
- SIRXWHS002 – Contribute to Workplace Health and Safety
- SIRXCEG008 – Manage disrespectful, aggressive or abusive customers
- SIRXMGT001 – Supervise and support frontline team members
- SIRXHWB001 – Maintain personal health and wellbeing
- SIRRMER001 – Produce visual merchandise displays
- SIRXMKT001 – Support marketing & promotional activities
- SIRRFSA001 – Handle Food Safely in a Retail Environment
- SIRRMER002 – Merchandise Food Products
Eligibility
Qualification Entry Requirements There are no specific entry requirements for this course.
ARA Requirements
- You must have internet access and basic technology skills.
- An entry requirement questionnaire, including a Language, Literacy, Numeracy & Digital (LLND) test, will be undertaken during enrolment or prior to the commencement of the course. If the outcome indicates the need for additional support, the ARA will review each enrolment on a case-by-case basis.
- You must have the ability to undertake a work placement. (The ARA will assist in sourcing an appropriate workplace.)
*Subsidies may be available. Please contact your Retail Institute consultant to determine if you are eligible for subsidies in your state
The ARA Retail Institute (RTO Code: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Merchandise Management to customised in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.
