Certificate III in
Retail services
Advance your career in retail with our Certificate III in Retail. This program paves the way for leadership roles allowing for you to thrive in a variety of exciting retail settings, including fashion boutiques, specialty stores, supermarkets, department stores, and quick service restaurants.
* Member discounts and groups rates apply. Please contact us to discuss your organisations training requirements.
About the course
This qualification represents individuals responsible for customer engagement, daily store operations, and meeting organisational expectations. They have strong product and service knowledge, well-developed skills requiring discretion and judgment, and work with some independence under limited supervision. Some may also supervise team members and oversee daily operations.
Mode of delivery:
- Face to face classroom based
- Online
Course outline
Core units
- SIRXCEG001 – Engage the Customer
- SIRXCEG002 – Assist with Customer Difficulties
- SIRXCEG003 – Build Customer Relationships and Loyalty
- SIRXCOM002 – Work Effectively in a Team
- SIRXIND001 – Work Effectively in a Service Environment
- SIRXRSK001 – Identify and Respond to Security Risks
- SIRXSLS001 – Sell to the Retail Customer
- SIRXWHS002 – Contribute to Workplace Health and Safety
Main electives
- SIRXCEG008 – Manage disrespectful, aggressive or abusive customers
- SIRXMGT001 – Supervise and support frontline team members
- SIRXHWB001 – Maintain personal health and wellbeing
Elective units (general stream)
- SIRRMER001 – Produce visual merchandise displays
- SIRXMKT001 – Support marketing & promotional activities
Elective units (food stream)
- SIRRFSA001 – Handle Food Safely in a Retail Environment
- SIRRMER002 – Merchandise Food Products
Eligibility
Qualification entry requirements
There are no specific entry requirements for this course.
ARC requirements
- The participants are required to have access to a reliable laptop, tablet, or desk computer, and reliable internet access. Participants must also have basic technology skills to undertake this qualification. A Language, Literacy, Numeracy and Digital (LLND) assessment will be conducted prior to commencement. Appropriate LLND support is provided to the learner on a case-by case basis.
* Subsidies may be available. Please contact your Retail Institute consultant to determine if you are eligible for subsidies in your state.