MANAGE DISRESPECTFUL, AGGRESSIVE OR ABUSIVE CUSTOMERS
SIRSS00022
$350*
Equip yourself with essential skills to manage disrespectful, aggressive, or abusive customer behaviour with confidence. This skill set is tailored for individuals in customer service roles within the retail industry, ensuring you can maintain professionalism and safety in challenging situations.
About the Course
Gain crucial skills for effectively managing challenging customer interactions, specifically designed for retail environments.
Eligibility
Qualification Entry Requirements:
- There are no specific qualification entry requirements for this course.
Additional Requirements:
- Internet access and basic technology skills
- Completion of an entry requirement questionnaire, including a Language, Literacy, Numeracy & Digital (LLND) test
*Subsidies may be available. Please contact your Retail Institute consultant to determine if you are eligible for subsidies in your state
The ARA Retail Institute (RTO Code: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Merchandise Management to customised in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.
