ARC Retail Institute and Queensland University of Technology invite you to attend a free three-hour workshop in Brisbane, now rescheduled to February 2027.

We are piloting new training to assist store managers to better support staff experiencing mental health challenges.

The new workshop date will be announced shortly. Register your interest to receive updates and be among the first to know when the new date is confirmed.

What the workshop covers

The training is built on QUT’s CARE framework. Four sessions, each one practical.

Concern. Why supporting staff mental health now sits at the centre of a retailer’s duty of care, and what that looks like on the shop floor.
Awareness. How mental health affects attendance, engagement, service quality and team performance, and how managers can recognise the early signals.
Responsibility. Who owns what, across the organisation, the regional manager, the store manager and employees, including what staff are responsible for in their own support.
Engagement. Access to tools and resources your teams can use to document, monitor and improve your organisation’s response.

Who to nominate

Ideally, each participating organisation should bring at least three people:

A HR manager (or a diversity and inclusion manager)
A regional or area manager
A store manager

Teams will work through the material together, completing hands-on activities that will provide practical guidance on how to address mental health challenges in the workplace, before they escalate and impact wellbeing or performance.

Individuals are also warmly encouraged to register, if it’s not possible to attend as a team. There will be ample opportunities to collaborate with other participants throughout the workshop.

What we ask in return

There is no cost to attend. In exchange, we ask your staff for honest feedback on the material. That feedback will help shape the final program before wider release.

We would be thrilled to have your involvement in this workshop.