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Tuesday, 15 September 2026 | Sydney

ARC Retail AI Summit 2026

Leading the future of AI in retail

Artificial intelligence is reshaping every part of the retail value chain – from customer experience and merchandising to supply chain, workforce and operations.

The ARC Retail AI Summit 2026 brings together Australia’s most senior retail leaders for a one-day event exploring the opportunities, challenges and practical applications of AI across the retail sector.

Designed for CEOs, Chief Digital Officers, Chief Customer Officers, CIOs and senior decision-makers, the Summit combines strategic insight with real-world case studies to help retailers navigate the next era of transformation.

Whether you’re defining your AI strategy, scaling successful initiatives or exploring where to begin, you’ll leave with practical insights, new connections and actionable ideas.

As places are limited, retail organisations receive priority access to secure their place. Non-retail registrations will be placed on a waitlist.

Attendance is FREE, with limited places available — register now to secure your spot!

The event is almost at capacity  — registrations close 8 September 2026.

Event Details

FREE attendance (limited places!)
– retailers receive priority access

Why attend ARC Retail AI Summit?

The retail AI landscape is evolving rapidly. The organisations that succeed will be those that understand where AI creates value – and how to implement it responsibly.

At the ARC Retail AI Summit, you’ll hear directly from Australia’s leading retailers, technology innovators and AI experts.

What will you learn at the summit

What's included in your ticket:

Speakers

Hear from Australia’s leading retail executives, AI innovators, global technology companies and industry experts who are shaping the future of retail. Our speaker line-up will feature leaders from across:

Joe Alder

Head of SEO & AI Optimisation
Rocket Agency

About Joe    ❯

Michelle Anderson

Director of Digital Commerce Experiences
Woolworths Group

About Michelle    ❯

Jesse Arundell

GM of AI, Analytics & Data Science
Optus

About Jesse    ❯

Professor Chris Berg

Professor of Economics
RMIT University

About Chris    ❯

Blake England

Head of Digital Product
JB HI-FI

About Blake    ❯
Joanne Gorton

Joanne Gorton

CEO
Deloitte

About Joanne    ❯
Wayne Grenfell

Wayne Grenfell

Area Lead – Insight CoE
7-Eleven Australia

About Wayne    ❯

Louise Heath

Partner
Deloitte

About Louise    ❯

Olivia Hitchens

Co-Founder & Chief Legal Officer
LeaseR | Artemide Law

About Olivia    ❯

James Johnson

Enterprise Leader, Australia & New Zealand
Shopify

About James    ❯

Irving Lee

Regional Lead (Asia) | Retail & Consumer Goods Industries
Microsoft

About Irving    ❯

Carly Lynch

Principal Strategist, Digital Strategy Group, APAC
Adobe

About Carly    ❯

Travis Murphy

AI & Data Evangelist
Snowflake

About Travis    ❯

Jeremy Nicholas

Digital Channels & Loyalty Executive
Telstra

About Jeremy    ❯

David Phillips

Partner
Deloitte Digital

About David    ❯

Vivek Pradhan

GM AI & Data
Bunnings

About Vivek    ❯

Patricia Routledge

Head of Communications
IKEA

About Patricia    ❯

Kate Russell

Founding Principal
hum[ai]n

About Kate    ❯
Fleur Brown

Fleur Brown

Chief Industry Engagement Officer
Australian Retail Council

ARC Logo
About Fleur    ❯

Glenn Fahey

Chief Policy Officer & Chief Economist
Australian Retail Council

ARC Logo
About Glenn    ❯

Chris Rodwell

CEO
Australian Retail Council

ARC Logo
About Chris    ❯

Kenny Heatley

Principal Media Advisor
Australian Retail Council

ARC Logo
About Kenny    ❯

Damien Cork

Partner, Consumer Retail
Deloitte

About Damien    ❯
More speaker announcements coming soon.

Agenda

8:00 am

Registration, Coffee & Networking

9:00 am

Welcome to Country

9:10 am

Welcome & Opening Remarks

9:20 am

Keynote

9:30 am

Keynote: From Hype to Impact: Preparing Retail for the Age of Agentic AI

9:50 am

Grow revenue

Customer & commercial growth

How retailers are using AI to personalise customer experiences, optimise marketing, improve search and unlock new revenue opportunities.

Hosted by:
Fleur Brown, Chief Industry Engagement & Marketing Officer, Australian Retail Council (ARC)

In conversation with

  • Joe Adler, Head of SEO & AI Optimisation, Rocket Agency
  • Carly Lynch, Principal Strategist, Digital Strategy Group, APAC, Adobe
  • Jeremy Nicholas, Digital Channel & Loyalty Executive, Telstra
  • Michelle Anderson, Director – Digital Commerce Experiences, Woolworths Group

10:30 am

Morning Tea & Networking

10:55 am

Fireside Chat: Making AI Commercial: Turning Better Customer Experiences into Growth

Hosted by:
James Johnson, Enterprise Leader, Australia & New Zealand, Shopify

In conversation with
Blake England, Head of Digital Product, JB Hi-Fi

11:15 am

Run smarter

Operations & Supply Chain

Practical applications of AI across forecasting, inventory, pricing, supply chain resilience and operational efficiency.

Hosted by:
Louise Heath, Partner, Retail & Consumer, Deloitte

11:45 am

Fireside Chat: Retail Leadership Spotlight
Inside one retailer’s AI transformation journey—from strategy to implementation

Hosted by:
Fleur Brown, Chief Industry Engagement & Marketing Officer, Australian Retail Council (ARC)

In conversation with
Vivek Pradhan, General Manager – Data, AI & Loyalty, Bunnings

12:05 pm

Lunch & Networking

1:00 pm

Keynote: The AI Frontier: How Leading Retailers Are Moving from Pilots to Scale

The session will cover the global state of AI in retail, where Australia sits, what leading retailers are doing to achieve outcomes at scale, and practical use cases across the retail value chain.

1:45pm

Presentation: The AI-Powered Store: Intelligence in the Hands of Store Teams

In this session, Snowflake will show how governed AI can bring together sales, inventory, customer, workforce and operating knowledge in one mobile experience. See a store manager use natural language to identify what needs attention, understand the cause and adjust priorities, without navigating multiple systems or another dashboard. The result is faster, better-informed decisions for store teams and a more responsive experience for
customers.

2:05pm

Demonstration: Your Future Workforce

2:15 pm

Enable People

Leadership, workforce & productivity

How organisations are preparing their people, building AI capability and embedding AI into everyday work.

Hosted by:
Fleur Brown, Chief Industry Engagement & Marketing Officer, Australian Retail Council (ARC)

In conversation with

  • Ben Fish, Head of Workforce Transformation, Deloitte Digital
  • Kate Russell, Founding Principal, Hum(ai)n

2:40 pm

Fireside Chat:

Hosted by:
Kenny Heatley, Principal Media Advisor, Australian Retail Council (ARC)

In conversation with
Olivia Hitchens, Co-Founder and Chief Legal Officer, LeaseR

3:00 pm

Build confidence

Foundations, data & governance

Creating trusted AI through strong data, governance, cybersecurity, privacy and responsible implementation.

Hosted by:
Glenn Fahey, Chief Policy Officer & Chief Economist, Australian Retail Council (ARC)

In conversation with

  • Wayne Grenfell, Area Lead – Insight CoE, 7-Eleven
  • Mariko Lawson, Manager, Public Policy, Amazon
  • Garima Purdhani, Partner, Deloitte

3:30 pm

Fireside Chat: Beyond Reputation: How AI Is Turning Trust into Revenue for Retail Brands

Hosted by:
Emily Dahdah, Director Marketing, Australian Retail Council (ARC)

In conversation with
Patricia Routledge, Head of Communications, IKEA Australia and New Zealand

3:50 pm

Closing Remarks

4:00 pm

Networking Drinks

5:00pm

Event concludes

Agenda at a glance

Grow revenue

Customer & commercial growth

Explore how retailers and technology partners are leveraging Al to enhance customer experience, strengthen engagement and drive commercial growth. From personalisation and loyalty to search, content and emerging commerce models, this stream focuses on the practical applications delivering measurable results and competitive advantage.

Run smarter

Operations & supply chain

Discover how retailers and technology partners are using Al to optimise forecasting, pricing and operational decision-making. From demand planning and inventory management to margin optimisation and supply chain resilience, this stream focuses on practical applications that are helping retailers improve efficiency, reduce complexity and run smarter.

Enable people

Leadership, workforce & productivity

Explore how retailers are equipping their people to thrive in the age of Al. From workforce capability and change management to copilots, agents and new ways of working, this stream examines how leading organisations are building Al-ready teams, unlocking productivity and embedding Al across the enterprise to drive lasting impact.

Build confidence

Foundations, data & governance

Learn how retailers are creating the foundations for responsible and scalable Al adoption. Covering everything from data and systems integration to privacy, cybersecurity and governance, this stream explores the frameworks, safeguards and best practices helping organisations manage risk and build confidence as they accelerate their Al journeys.

Partners

The ARC Retail AI Summit is made possible through the support of our industry partners, bringing together leading technology providers, innovators and retailers to accelerate AI adoption across Australia’s retail sector.

Proudly brought to you by
About Deloitte    ❯

Event partners

About Adobe  ❯
About Amex    ❯
About Shopify  ❯
About Snowflake  ❯

Interested in partnering with the ARC Retail AI Summit? Showcase your expertise, connect with senior retail decision-makers and position your organisation at the centre of Australia’s retail AI conversation.

If you’d like to showcase your brand at the forefront of the retail industry and connect directly with senior decision-makers, sponsoring the ARC Retail AI Summit 2026 is the perfect opportunity.

Sponsorship gives you maximum visibility across the event, aligns your brand with the industry’s leading AI conversations, and provides a platform to demonstrate your expertise and leadership in retail innovation.

Connect with us today to explore this opportunity.

Contact our team at:

AI Summit Sponsorship Enquiry 2026

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Ready to shape the future of retail AI?

Retailers, register here!

Join Australia’s retail leaders for a day of practical insights, executive networking and real-world AI case studies.

Attendees from retail organisations receive priority access to secure their place at the event.

Attendance is FREE, with limited places available.

Retailer registration - ARC Retail AI Summit 2026

 
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Not a retailer?

Join the waitlist now!

Retailers currently have priority access to the ARC Retail AI Summit.

As a non-retailer, you can still join the waitlist now to express your interest to attend.

If spots remain once priority access closes, we will notify you. No need to do anything further in the meantime, other than join the waitlist.

Join the waitlist- ARC Retail AI Summit 2026

 
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