Certificate II in
Retail Services
Start your career in retail with our Certificate II in Retail Services. This program is designed as a pre-employment pathway, equipping you with the skills and knowledge necessary to become ‘Retail Ready’.
* Member discounts and groups rates apply. Please contact your Retail Institute consultant to discuss your organisations training requirements.
About the course
This qualification will provide you with the skills and knowledge to perform as a frontline retail team member. The foundational knowledge gained will offer you the operational skills to perform basic workplace activities, which involve a variety of tasks conducted under direct supervision.
Mode of delivery:
- Face to face classroom based
- Online
Course outline
Core units
- SIRXCEG001 – Engage the Customer
- SIRXCOM001 – Communicate in the Workplace to Support Team and Customer Outcomes
- SIRXIND001 – Work Effectively in a Service Environment
- SIRXIND003 – Organise Personal Work Requirements
- SIRXPDK001 – Advise on Products and Services
- SIRXRSK001 – Identify and Respond to Security Risks
- SIRXWHS002 – Contribute to Workplace Health and Safety
Main electives
- SIRXIND004 – Plan a Career in the Retail Industry
- SIRXIND002 – Organise and Maintain the Store Environment
- SIRXCEG008 – Manage disrespectful, aggressive or abusive customers
Elective units (general stream)
- SIRRINV001 – Receive and Handle Retail Stock
- FSKDIG002 – Use digital technology for routine and simple workplace tasks
Elective units (food stream)
- IRRFSA001 – Handle Food Safely in a Retail Environment
- SIRRMER002 – Merchandise Food Products
Eligibility
Qualification entry requirements
There are no specific entry requirements for this course.
ARC requirements
- The participants are required to have access to a reliable laptop, tablet, or desk computer, and reliable internet access. Participants must also have basic technology skills to undertake this qualification. A Language, Literacy, Numeracy and Digital (LLND) assessment will be conducted prior to commencement. Appropriate LLND support is provided to the learner on a case-by case basis.
* Subsidies may be available. Please contact your Retail Institute consultant to determine if you are eligible for subsidies in your state.