Skillsets & short courses
Leadership Essentials
Lead with confidence
The Leadership Essentials course is designed to equip current and aspiring retail leaders with the foundational skills needed to lead high-performing teams, drive customer-centric cultures, and foster positive workplace environments.
* Minimum of 10 participants. This program is delivered on-demand. Additional travel costs may apply for face-to-face delivery.
About the course
Strong leadership is critical to retail success.
This course equips current and emerging leaders with the core skills needed to lead teams effectively, deliver great customer experiences, and foster engaged, productive workplaces.
Through a practical, discussion-led approach, participants will learn how to:
- Lead, motivate and develop retail teams
- Build and embed a customer-first culture
- Recruit and onboard the right people
- Manage performance, employee relations and conflict with confidence
Who should register?
This course is ideal for:
- Team leaders and supervisors
- Store and department managers
- Emerging leaders preparing for their next career step
It’s suited to anyone responsible for people, performance, or customer experience in a retail environment.
Course outline
Session 1: Lead and develop a retail team
Build the foundations of effective leadership and team performance.
You’ll cover:
- Leadership styles and behaviours in retail
- Setting clear expectations and performance standards
- Identifying team capability and development needs
- Coaching and supporting team growth
Session 2: Recruiting and onboarding talent
Attract, select and set up team members for success.
You’ll cover:
- Identify recruitment needs
- Best practice recruitment and selection techniques
- Conducting effective interviews
- Delivering structured onboarding and induction
Session 3: Coach a customer centric culture
Embed customer focus into everyday team behaviours.
You’ll cover:
- What great customer experience looks like in retail
- Leading by example and influencing team behaviours
- Monitoring service standards and responding to feedback
- Coaching teams to deliver consistently great service
Session 4: Foster positive employee relations
- The leader’s role in shaping a positive workplace culture
- Managing performance issues early and effectively
- Navigating difficult conversations
- Resolving conflict and minimising workplace risk
Delivery methodology
- Delivered as 4 x facilitator-led sessions (online or in person)
- Each session runs for one full day (6 hours)
- Flexible scheduling to suit your organisation and team