Retail Trends

The third annual, international study of Gen Z, conducted by The Center for Generational Kinetics and commissioned by WP Engine, reveals new expectations for the web by Generation Z in

The world of e-commerce is rapidly changing with COVID-19 overhauling consumers’ shopping behaviours almost overnight. With Australia going into lock down, nonessential businesses were forced to close and customers were

An omni-channel campaign aims to give the shopper the ability to experience brands and products with equal levels of engagement and excitement. This allows them to seamlessly switch between formats

Australian retailers are facing the fight of their life in 2020. Consumer confidence slumped for a period, job losses have soared, and spending behavior has been tipped on its head. 

An efficient omnichannel operation is essential to give your customers your brand experience while keeping costs under control; so you can invest in the future.  Having an efficient and agile

As technology continues to evolve, as does the way that consumers interact with their favourite brands, both online and offline. The upsurge in the use of social media and other

Contextual commerce, loyalty, sustainability and payment preference will dominate eCommerce agendas in 2020, says Tryzens. 2019 saw the retail sector continue to battle to keep ahead in an environment of

Businesses have an immediate opportunity to capture millennials’ attention by upping their customer experience, according to Zendesk’s latest Benchmark data. Zendesk, Inc. recently released the Zendesk Customer Experience Trends Report

What can you expect in 2020? If the rapid pace of change is set to continue, and I believe it is, then it begs the question: “What defines a retailer?”