Retail Skillsets & Short Courses
As Australia’s leading retail Registered Training Organisation (RTO), the ARA Retail Institute specialises in providing education, training, professional development and employment solutions to the Australian retail industry and broader community.
With unique insights into the dynamic retail sector – the ARA Retail Institute provides a broad range of upskilling and professional development programs to support career progression across all experience levels; including new and existing workers, from entry level to frontline management, as well as existing and aspiring senior leaders.
Skillsets & Short Courses
Our highlighted skillsets and short courses below have been specifically designed for employers looking to upskill their staff at various stages of their career progression. They can be delivered online or face to face at a time that suits your business. If your business requires a distinct course or learnings, we also offer tailored options to meet your needs.
These programs are not available to individuals.
SIRSS00022
Manage Disrespectul, Aggressive or Abusive Customers
Equip yourself with essential skills to manage disrespectful, aggressive, or abusive customer behaviour with confidence. This skill set is tailored for individuals in customer service roles within the retail industry, ensuring you can maintain professionalism and safety in challenging situations.
SIRSS00025
Retail Customer Relationship
Tailored for individuals in customer service and sales roles within the retail industry, this six-unit Skill Set equips you with the essential skills to build and maintain customer relationships. Learn effective engagement strategies, provide exceptional customer service, address difficulties promptly, and foster customer loyalty to achieve sales targets.
SIRSS00035
Retail Leadership Transition
Tailored for individuals in leadership and supervisory roles within the retail industry, this six-unit Skill Set develops essential skills for managing supervisory responsibilities. You will gain expertise in staffing, work health and safety, stock control, and cost management, equipping you to excel in a retail business environment
SIRSS00024
Retail Customer Engagement
Tailored for individuals in customer service and communication roles within the retail industry, this six-unit Skill Set equips you with the essential skills to communicate with customers and colleagues to provide product and service knowledge, assist with enquiries and complete sales transactions.
