Retail Ready and Able

Known for its cafes and welcoming atmosphere, the loved chain Zarraffa’s is making strides in fostering a diverse and inclusive workplace by teaming up with ARA through its Retail Ready and Able (RRA) program. This partnership goes beyond filling roles—it signifies a dedication to demonstrating how employing individuals with disabilities can enhance businesses and provide chances for those confronted with job obstacles regularly. By showcasing how an inclusive mindset brings not diversity, but strength and worth to its workforce, Zarraffa’s sets an example of valuing every individual’s contribution.

The program started with a goal of creating job prospects for individuals with disabilities and debunking prevalent myths in the hospitality industry sector. Zarraffa’s embraced RRA members into roles at their cafes by assigning each person to positions aligned with their abilities and level of comfort. From being baristas to offering support behind the scenes in the kitchen area every role offered an opportunity for participants to move from being without a job, to joining a work environment where their efforts are appreciated.

To promote inclusivity effectively Zarraffa’s took steps by dedicating time and resources to establishing a welcoming environment for all individuals involved in their operations.  They engaged with RRA webinars and welcomed RRA trainers into their locations to gain an insight into their day-to-day operations. This partnership enabled RRA to identify and train individuals suited for Zarraffa’s setup while providing their team with the resources to cultivate an inclusive atmosphere.

The story of Zarraffa’s serves as a model for the hospitality sector by inspiring a shift in recruitment strategies to embrace inclusivity for mutual gains across the industry.