Training

Dynamic and inspiring visual merchandising displays may be the culmination of much effort on the part of VM teams yet they do not serve their purpose if they are not

Visual merchandising (VM) plans are built upon principles of design similar to those used in other design fields. The overall intention is to create a balanced and harmonious backdrop where

It is up to the visual merchandising and store management teams to adapt visual merchandising standards to the realities of their individual store. Without guidelines the store may look aesthetically

Successful retailers build their businesses on sound strategy and structure. This approach can be applied to visual merchandising to ensure all initiatives focus upon providing a creative and consistent representation

Your job is to deliver excellent customer service at all times. However, sometimes, no matter how hard you try, you will find yourself dealing with a customer complaint. Complaints from

One of the main ways that you can use to stand out in a retail environment is through your product knowledge. Great product knowledge shows that you are professional and

Throughout the selling process you need to take advantage of every opportunity to build the relationship with your customer. You are aiming to give them more than the competition to

If you were to look at your position description you would find that the area of sales and customer service is at the top of your priority list. There is

Ask any retailer why they are in business and if they give you any answer beyond to make a profit, they know something of strategic thinking and having a deeper

How to create a service culture across all areas of retail. Closely intertwined, sales and service have long been the backbone of retail. Recently the impacts of technology, economic unpredictability,