Workplace health and safety

Retailers face strategic, operational and compliance obligations in the sphere of workplace health and safety. As a directly consumer-facing industry, retailers face challenges to ensure staff as well as customer wellbeing.

The ARA’s WHS Advisory Committee ensures retailers remain at the cutting edge of compliance requirements and remain abreast of emerging trends and initiatives in this area.

In the post-Covid world, the Committee will continue to provide retail specific input to regulators both Federal and State.

  • ​​Eligibility: Heads of/senior managers of Workplace Health & Safety or equivalent representatives nominated by premium ARA members.


  • Representation at Safe Work NSW and WorkSafe Victoria
  • Regulatory engagement ; providing policy feedback to regulators.
  • Playing a key role in facilitating a safe retail re-opening
  • Contributing to the development of state and federal WHS guidelines
  • Industry case law reviews
  • Developing ARA member communications on current issues


The ARA’s Workplace Health and Safety Committee, comprised of workplace health and safety, people and culture and human resources executives, helps shape the ARA’s determination to improve the safety landscape for retailers.

Key Recent Issues

  • Update from Worksafe Victoria, Safe Work NSW
  • COVID-Safe reopening of retail premises
  • Managing team expectations and customers
  • Key triggers for customer aggression

Participating Retailers include:
Australia Post, Kmart, Adairs, Beacon Lighting, Ferguson Plarre Bakehouses, Bunnings, Mecca Brands, Munro FG, Cotton On, and many more.

Committee Leaders

Amy Towers
Culture and Engagement Risk Expert, Risk Collective

Nathalie Rosette-Barber
Chief Operating Officer,
Australian Retailers Association

Become a Committee Member