Managing customer aggression

In this article the ARA has compiled some basic tips for how respond to customers who behave poorly. If you would like to learn more about this topic, the Retail […]

Public Holidays by State/Territory for 2023

Public holidays vary by state and territory, as do the trading restrictions that apply on these days. You can find a list of the public holidays to be observed in 2023 each state and territory by clicking one of the links below.

ARA Retail Crime Series: Minimising the impact of burglary, theft and shoplifting

Shoplifting and theft costs Australian retailers billions of dollars each year, with the most commonly stolen items being clothing, jewellery, accessories, cosmetics, and tech products.   In this article, the ARA has pulled together some hints and tips for retailers to help reduce the impact of burglary, theft and shoplifting on their business.

Pre-Christmas spending insights

The Black Friday sales are set to provide retailers with strong results in the lead up to Christmas with research from the Australian Retailers Association in collaboration with Roy Morgan […]