Facing up to social media complaints

Customers are increasingly using social media to voice complaints. Social media provides your organisation with another avenue to receive customer feedback and information.  As more and more customers embrace online

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Automate and elevate

How automation and digitalisation are easing the burden for retail employees. Retail employees have been the backbone of traditional retail. Over the past decade the rise of e-commerce, debates over

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Give customers what they want

The perception gap between retailers, sales assistants and shoppers. The front line is where the action happens – and employees who are in the thick of daily operations get a

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