Training

As a team member in a retail store you don’t work in isolation. You work with a whole range of people. These include your direct managers, the other employees in

All retail businesses are expected to follow the laws that have been established by the Australian Government. These are usually documented for staff members in the Company Policy and Procedure

For any retail store to operate efficiently and within the guidelines of the law, they must have well documented policies and procedures. These provide staff with written information on the

When you are interacting with customers on a daily basis it is important that you act in a professional manner at all times. A key part of this is how

Leadership is all about influencing the actions of others and helping your team to enjoy the satisfaction of high achievement. It is an important part of giving great customer service

In a true performance culture, the focus and effort are placed on (a) maximising the performance of each individual, irrespective of their role, level of capability, etc. and (b) enabling

In the workplace, team and individual goals will vary. Aligning these goals with your organisation’s operational plan with produce a high performing team. Successfully building and sustaining highly productive retail

Disfunction within a team can lead to poor performance. It is imperative that the leader seeks to understand the source of dysfunctionality within their team. Once the disfunction is understood

Within organisations and teams generational diversity management is very challenging and can have a great impact on team and individual performance. Organisations may have up to five generations in their

A team’s ability to work together and remain cohesive in achieving the team goal regardless of any challenges leads to greater performance. A leader needs to seek to understand the