Australian Retailers Association

Ticket Sale Terms and Conditions

1) Who are we

We are the Australian Retailers Association (ABN 99 064 713 718) (“we” or “ARA”). We are a not for profit community of Australia’s top retailers, working together to create a united voice for the industry to facilitate growth and meaningful change.

From time to time, we host events for our members and stakeholders, and we also partner with other organisations to co-host events (“events”). These terms and conditions govern the sale and purchase of all tickets to events, and your attendance at those events (“Terms and Conditions”)

2) These Terms and Conditions

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from the ARA, you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).

3) Variation to Terms and Conditions

ARA may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

4) Partner Events

If we partner with another organisation to deliver an event, each ticket is also sold subject to any additional terms and conditions of that partner for the particular event (including their Conditions of Entry) (“Partner’s Terms”). The Partner’s Terms may be disclosed as part of the event information on the ARA’s website or at the time of purchase. The Partner’s Terms are also available from the ARA on request.

5) Exchanges and credits

a) The ARA may cancel, rescheduled or relocate any event at its sole and absolute discretion (including hosting an event by digital / virtual means if an event cannot be held in-person).
b) If an event is rescheduled, the ARA will offer you the opportunity to transfer your ticket to the date of the rescheduled event.
c) If an event is rescheduled and you are unable to attend a rescheduled event, the ARA will the transfer the ticket to another person free or charge.
d) for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any transfer or ticket credit.
e) Unless required by law (including the Australian Consumer Law), the ARA will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
f) The ARA will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. The ARA may charge a reasonable fee for the replacement of tickets.


Ticket Sale Terms and Conditions

g) You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;
h) Nothing in these Terms and Conditions impact your right under the law, including the Australian Consumer Law.

6. Variations to events

The ARA reserves the right to add, withdraw, reschedule or substitute speakers and presenters and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.

7. Conditions of entry

You may be denied entry into, or removed from, an event where the ARA has reasonable grounds to do so, including if you breach these Terms and Conditions or a Partner’s terms or conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. If you arrive late, you may not be admitted until a suitable break in the event. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). You may be required to submit to a search of your person and/or possessions before entering the event.

8. COVID-19 specific conditions of entry

You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself). If that is the case, then the number of persons permitted to be in or around the venue may be affected, resulting in the ARA or a Partner being required to or deciding to:

a) cancel or postpone the event;
b) reduce the number of persons who may attend the event;
c) change your seating allocation; and/or
d) change any standing or seating configurations for attendance at the event.

You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.

If you are attending the event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.

All attendees in your group, including yourself, must commit to stopping the spread of COVID-19. If at the time of the event, either you, or any other members of your group are feeling unwell or are
subject to a self-quarantine or self-isolation period, you agree not to attend the event. If you do attend
the event, you agree to assume all risk associated with COVID-19.

9. Cancellation by you

In the event you wish to cancel your ticket, please contact as soon as practicable. The ARA may, at its sole and absolute discretion, cancel and refund your ticket on a case by case basis as follows:


Ticket Sale Terms and Conditions

(a) cancellation request received 30 or more days before the event: ARA may refund 75% of the ticket price (excluding taxes and transaction charges);
(b) cancellation request received 14 or more days before the event: ARA may refund 50% of the ticket price (excluding taxes and transaction charges);
(c) cancellation request received 2 or more days before the event: ARA may refund 25% of the ticket price (excluding taxes and transaction charges); or
(d) cancellation request received less than 2 days before the event: ARA will not refund any part of the ticket price.

10. Authenticity and validity of tickets

Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from the ARA or a Partner.

11. Resale of tickets

Tickets may not, without the prior written consent of the ARA, be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. The ARA will use reasonable efforts to notify you of such action.

12. Collection and delivery of tickets

Tickets will be delivered to you by email.

13. Limitations on number of tickets purchased

When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

14. System Errors

While the ARA takes all reasonable care to ensure that tickets are correctly priced and only available
for sale when intended, sometimes errors may occur. The ARA may cancel an order made as a result of any such error, although in the case of a pricing error ARA will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

15. Customer Errors

If an error on your behalf results in ARA reprocessing the ticket transaction at your request, ARA may charge to you the actual costs incurred in reprocessing the ticket transaction.

16. ARA Online Terms of Use and Privacy Policy

The Website Terms of Use and the ARA Privacy Policy are incorporated into these Terms and
Conditions and apply to all ticket sales.

17. General

The term “including” when used in these Terms and Conditions is not a term of limitation.