Retail Voice CEO Message: 20 July 2022

With Covid and flu infections on the rise again, we’re pleased to see the Federal Government heed the call of the ARA and others to reinstate the pandemic leave disaster payment, which will come as a welcome relief for workers left out of pocket when they isolate.

The next couple of months will be challenging with daily caseloads set to remain high, so it’s appropriate this safety net remains in place for now to help reduce the risk of infected workers being at work.

When the current peak stabilises, we’d like to see shorter isolation periods considered by our health experts (in the United States it’s five days). This would help improve the labour shortages that are crippling the economy and would be a welcome step as part of our transition towards living with Covid.

The phase-out of single-use plastics continues to ramp up, and while it’s important to see state and territory governments driving this positive change, it does leave us with a complex timeline, with different products being banned at different points, depending on where you are in the country.

The ARA has developed a new member resource at, which provides an overview of the changes that are coming. We’re also calling for the Federal Government to help facilitate national consistency and bring together industry, community and the states and territories to land on a mutually agreed national timeline for environmental challenges such as the phase-out of single-use plastics.

For retailers that operate in multiple jurisdictions, we know that understanding these different changes is a headache you could do without.



The human tapestry of unique neurotypes

There is a slow shift towards incorporating design aspects that create more inclusive shopping experiences for customers of all neurotypes. Retailers willing to explore this hidden customer segment can deliver a more easy, engaging and inclusive experience both in-store and online.

Retail Voice CEO Message: 15 March 2023

Retail crime continues to be a concern with many businesses recording an increase in shoplifting. 
In the latest Bureau of Crime Statistics and Research data coming out of New South Wales, retail theft increased 23.7% year-on-year.  

Retailers have an important role to play in closing the gap

Today is National Closing the Gap Day, a day of action to pledge support for achieving indigenous health equality by 2030. As part of the ARA’s reconciliation journey, we have made a commitment to use our reach to raise awareness with our members about days of significance for First Nations communities, like Closing the Gap Day.