The Australian Youth Development Index Consultations 2020 Mount Isa

It is often the small steps we take in life that have the most impact.

This is certainly the case for a small group of participants sitting silently in a YPA training room in remote Mount Isa. All had personal challenges; most had not completed school, some had just moved from remote islands, and all were fearful of what the next four weeks would bring.

This group of students were about to embark on a journey in communication techniques, customer service, and general retail skills. They were about to find out more about themselves, their capabilities, develop their skills, and learn to work toward their career goals with a can-do attitude. Students in class week 1

Fast forward two weeks; The same 10 participants attended class each day, their confidence and communication skills had improved, phone calls were made and returned. Over these weeks, trust had formed between the group, which made for great discussion, buddying, and coaching each other through tasks; definitive teamwork skills were beginning to appear. Students in class

One student secured work that week, which she hopes will lead to a traineeship. What makes this special is that she negotiated to complete her course before she started work, breaking the pattern of not completing opportunities given, which is prevalent in many young people today.

Another student who was unable to initiate a conversation with people is now leading group discussions in retail activities.

Week three saw the group invited to contribute to the Australian Youth Development Index Consultations 2020 Mount Isa and what a vocal group they were. It was wonderful to hear the group discussion and watch the group interact, respectful of each other’s differing opinions and ideas.

IMG_6956

Feedback from an organisation was the increase in confidence they had noticed in three of their clients, feedback from a family was their daughter was enjoying the course, and they too had seen an improvement in confidence. For us, the best feedback was visual. Seeing students helping and supporting each other and using their newfound communication skills to solve problems together was inspiring and heartening to witness.

Here’s what some of our students had to say:

“I’m so proud that I’ve made every session I didn’t think I would. I’m pleased with myself for completing the assessments and have done better than I ever thought I could! I have found the career planning really helpful and am going to use the action plan I’ve written.”

“I’m looking forward to work experience, can I start straight away?

“I did not expect to complete the course. I can’t believe it!”

For more information, visit: https://www.retailinstitute.org.au/

 

SHARE THIS ARTICLE

FURTHER READING

MST Marquee – The impact of migration on retail

Retail businesses setting budgets and forecasting are understandably finding it difficult to navigate the uncertain economic conditions. Our research can help educate retailers about industry profitability benchmarks, wage growth and inventory levels, so that businesses can better prepare for the future.

Now more than ever

If business, and retail especially, must reflect the zeitgeist in order to remain relevant, then in this unique inflection point in history, the rights of Indigenous people must be incorporated

Retail Voice CEO Message: 8 May 2024

Achieving a unified voice for retail has been a compelling focus for our industry for many years. It is in the spirit of this endeavour that we are delighted to

Retail Voice CEO Message: 1 May 2024

Yesterday, the Australian Bureau of Statistics released retail trade data for March, with a modest increase of just 0.8% compared to the same month last year, despite being bolstered by