The future of retail

online retailer 2 Remember those times where retail was all about competition? Everyone was trying to find their competitive advantage and there could only be one winner. Innovation in technology and customer driven retailing have fundamentally changed the way businesses work and operate.

Customers have found new ways of interacting with brands, and this evolution has shifted the world of retail from a one way conversation to a complete dialogue, making it easier and more possible for brands to collaborate.

Retailers are expanding their reach to sectors they were not active in before, and these blurring lines mean that competition now needs to be seen as an opportunity rather than a threat – we need to create a bigger pie for everyone to share.

Today, retailers’ main competitors should be themselves. We need to constantly question the way we do things, and make sure we disrupt our business before anyone else does.

Retailers can now offer exceptional, personalised, and technology driven experiences to their customers through the right partnership.

Last year, Lana Hopkins, CEO & Founder of Mon Purse, spoke at Online Retailer Sydney. Mon Purse combines 3D technology and fashion to allow customers to personalise their own products. The business had only been running for around six months when Ms Hopkins spoke at Online Retailer,  then a start-up, but now an omni-channel million dollar business.

Said Ms Hopkins: “Online Retailer has given us the opportunity to meet with key industry leaders and form partnerships which have helped elevate Mon Purse to the next level. We met Richard Umbers, Myer CEO, at the Leader Summit Breakfast last July and that sparked a conversation for our subsequent partnership. We found Myer to be a natural alignment for Mon Purse with their holistic approach to vertically integrated innovative brands driven by customer centric technology. Thanks Online Retailer for bringing the industry together and facilitating connection.”

This year, Online Retailer’s theme is ‘Where the future meets retail’. ARA Retail Voice subscribers will receive a 10 percent discount when registering for the event by using the code PARTNER10.

For more information or to register, visit, or contact Cindy Le Guen,



Retail Voice CEO Message: 29 March 2023

With the New South Wales state election complete, we now have a Labor government in place in every state except Tasmania and an 18 month window without any elections occurring.  
This provides a period where we may see significant reform and potentially for national alignment in key policy areas across Australia.  

The rich tapestry of neurodiversity

There is a slow shift towards incorporating design aspects that create more inclusive shopping experiences for customers of all neurotypes. Retailers willing to explore this hidden customer segment can deliver a more easy, engaging and inclusive experience both in-store and online.

Retail Voice CEO Message: 15 March 2023

Retail crime continues to be a concern with many businesses recording an increase in shoplifting. 
In the latest Bureau of Crime Statistics and Research data coming out of New South Wales, retail theft increased 23.7% year-on-year.