Navigate NRF 2024 Retail's Big Show
Session Wrap-Ups & Analysis
Welcome to our NRF Big Show 2024 Resource Hub! Dive into an exclusive repository where our team of experts capture the exclusive must-know insights from each session, delivering bespoke wrap-up content tailored for our retail members.
Explore a comprehensive collection of insights, summaries, and key takeaways from the most compelling discussions and groundbreaking presentations at NRF 2024. Stay informed, inspired, and ahead of the curve with our specially curated hub.
To access some of the articles and summaries below you need to be an ARA member. If you are not a member and would like to join or find out more, please contact the ARA membership team via email at membership@retail.org.au or 1300 368 041.
Expert analysis brought to you by:
Fleur Brown
Chief Industry Affairs Officer
Fleur leads the Industry Affairs portfolio for the Australian Retailers Association (ARA) which encompasses policy and advocacy, media, marketing, events and partnerships.
Gary Mortimer
Professor of Marketing and Consumer Behaviour
Gary Mortimer is a Professor of Marketing and Consumer Behaviour at the QUT Business School. Prior to joining QUT, Professor Mortimer spent over 25 years working with some of Australia’s largest general merchandise and food retailers.
DAY ONE
Member only: Accessible retail powers new business opportunities
More than one billion people worldwide have some kind of disability, making accessible retail good for the community and good for business. The Inclusion Instore: Pioneering the future of retail
The Kmart Australia story – leading through transformation
Managing Director of Kmart Group Australia, Ian Bailey was joined on stage by Michelle Evans, Global Lead of Retail and Digital Consumer Insights, Euromonitor International. Ian explained how Kmart Australia
Member only: North American grocery trends – insights for Australian food retailers
There are many similarities between North American and Australian grocery retailers. In this session, Sucharita Kodali, VP Principal Analyst, Forrester Research speaks with Yael Cosset Chief Information Officer at US
Member only: Reinventing retail for the AI generation
Retailers are entering a new phase of technological innovation — with artificial intelligence and machine learning at its core. AI has emerged as the most effective way for retailers to
Member only: Making supply chains smarter
Numbers are everything in supply chains, says FedEx CEO Raj Subramaniam and the numbers are growing. Retail sales are expected to reach USD $8 trillion by 2026 – and there
Member only: Accelerating the growth of the 170-year old Levi’s Brand
One of the key challenges facing iconic retail brands is maintaining relevance in a contemporary market. As decades pass and generations of consumers evolve, retail leaders are constantly seeking to
The 2024 National Retail Federation ‘Retail Big Show’ kicks off in Manhattan, New York
The National Retail Federation Retail ‘Big Show’ kicked off in Manhattan, New York on Sunday Morning. Fleur Brown, Chief Industry Affairs Officer from the Australian Retailers Association and Professor Gary
DAY TWO
Out of the box solutions for reducing returns
Returns are a retail pain point where the pressure is growing – driven by an increase in e-commerce-related returns, heightened sustainability expectations amongst customers and growing government requirements. On the
Member only: Everything has changed – have stores kept up?
There was a time not too long ago when, if you wanted something, you went to a store. You pretty much had to. Today, we can shop from home on
Member only: CEO insights from the largest omnichannel sporting goods retailer in the U.S
Commencing his retail career at a young age, executive chairman Ed Stack has led DICK’S Sporting Goods through decades of remarkable growth with tremendous business acumen and ingenuity. His story
Member only: From winning championships to championing business
NBA ‘Hall of Famer’ and member of the original ‘Dream Team’, “Magic” Johnson delivered this morning’s keynote address – “from winning championships to championing business”. Having left the basketball court
Six forces that will impact on sustainable business practices
In this session, PepsiCo Foods North America CEO Steven Williams joined Michael Jeschke from Deloitte Consulting’s Retail & Consumer Products, to present “Leading the charge for a brighter future: A
Member only: Crafting luxury retail experiences: A conversation with Moët Hennessy CEO Philippe Schaus
Moët Hennessy, the high-end wine and spirits group aims to create exceptional luxury experiences to engage consumers in its world of brands. Moët Hennessy CEO, Philippe Schaus, shared his vision
DAY THREE
The 2024 National Retail Federation ‘Retail Big Show’ Wrap Up
The National Retail Federation Retail ‘Big Show’ kicked off in Manhattan, New York last week. Fleur Brown, Chief Industry Affairs Officer from the Australian Retailers Association and Queensland University of
Member only: Four emerging technologies that will impact retail
To help retailers keep pace with this ever-changing landscape and plan for tomorrow, the 2024 NRF Innovation Lab showcased the latest technologies that will help retailers meet new and ever-changing
Drew Barrymore closes the NRF Retail Big Show – choosing the right business partner
Beautiful kitchenware launched in March 2021. Combining elegant design and contemporary colours, the core aim of the product range was to offer high-performance appliances and cookware that look beautiful in
The evolution of the luxury experience – a conversation with Saks CEO Marc Metrick
Marc Metrick, CEO of Saks, joined CNBC Senior Retail Reporter Courtney Reagan for a conversation about the company’s strategy to evolve the luxury experience for today’s online luxury shoppers. Marc
Member only: The 5G era of retail – improved shopping experiences fuelled by smart store capabilities
Despite steady increases in mobile and online shopping, many customers still prefer to complete purchases in physical stores. To effectively meet demand, retailers must learn and align to what customers
Member only: Rethinking product returns – strategies that keep customers and shape retail’s future
The numbers are frightening. The cost of returned products in the US today totals US$744bn; 18% of returns were purchased online and returned via post; 13% are returned in-store. The
Key disruptors driving retail uncertainty
The analogue world is behind us. Only advanced technology can solve retail challenges and turn the tide on stagnating productivity. Futurist and trends expert, Kate Ancketill, encouraged optimism for a
