Terms and Conditions

ARA Event Terms and Conditions

1) Who are we

We are the Australian Retailers Association (ABN 99 064 713 718) (“we” or “ARA”). We are a not for profit community of Australia’s top retailers, working together to create a united voice for the industry to facilitate growth and meaningful change.

From time to time, we host events for our members and stakeholders, and we also partner with other organisations to co-host events (“events”). These terms and conditions govern the sale and purchase of all tickets to events, and your attendance at those events (“Terms and Conditions”)

2) These Terms and Conditions

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from the ARA, you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).

3) Variation to Terms and Conditions

ARA may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

4) Partner Events

If we partner with another organisation to deliver an event, each ticket is also sold subject to any additional terms and conditions of that partner for the particular event (including their Conditions of Entry) (“Partner’s Terms”). The Partner’s Terms may be disclosed as part of the event information on the ARA’s website or at the time of purchase. The Partner’s Terms are also available from the ARA on request.

5) Exchanges and credits

a) The ARA may cancel, rescheduled or relocate any event at its sole and absolute discretion (including hosting an event by digital / virtual means if an event cannot be held in-person).
b) If an event is rescheduled, the ARA will offer you the opportunity to transfer your ticket to the date of the rescheduled event.
c) If an event is rescheduled and you are unable to attend a rescheduled event, the ARA will transfer the ticket to another person free or charge, for the event for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any transfer or ticket credit.
d) for which the ticket was purchased (including any fees or charges). Proof of purchase may be required for any transfer or ticket credit.
e) Unless required by law (including the Australian Consumer Law), the ARA will not be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses.
f) The ARA will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. The ARA may charge a reasonable fee for the replacement of tickets.


Ticket Sale Terms and Conditions

g) You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;
h) Nothing in these Terms and Conditions impact your right under the law, including the Australian Consumer Law.

6. Variations to events

The ARA reserves the right to add, withdraw, reschedule or substitute speakers and presenters and/or vary advertised programs, prices, venues, seating arrangements and audience capacity.

7. Conditions of entry

You may be denied entry into, or removed from, an event where the ARA has reasonable grounds to do so, including if you breach these Terms and Conditions or a Partner’s terms or conditions, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others. If you arrive late, you may not be admitted until a suitable break in the event. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones). You may be required to submit to a search of your person and/or possessions before entering the event.

8. COVID-19 specific conditions of entry

You acknowledge that the event may be scheduled to be held, or will be held, during a time at which one or more Government directions or regulations may be in force regarding the number of persons attending an event (or the holding of the event itself). If that is the case, then the number of persons permitted to be in or around the venue may be affected, resulting in the ARA or a Partner being required to or deciding to:

a) cancel or postpone the event;
b) reduce the number of persons who may attend the event;
c) change your seating allocation; and/or
d) change any standing or seating configurations for attendance at the event.

You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.

If you are attending the event as part of a group, as the primary ticket purchaser, you are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.

All attendees in your group, including yourself, must commit to stopping the spread of COVID-19. If at the time of the event, either you, or any other members of your group are feeling unwell or are subject to a self-quarantine or self-isolation period, you agree not to attend the event. If you do attend the event, you agree to assume all risk associated with COVID-19.

9. Cancellation by you

In the event you wish to cancel your ticket, please contact events@retail.org.au as soon as practicable. The ARA may, at its sole and absolute discretion, cancel and refund your ticket on a case by case basis as follows:


Ticket Sale Terms and Conditions

(a) cancellation request received 30 or more days before the event: ARA may refund 75% of the ticket price (excluding taxes and transaction charges);
(b) cancellation request received 14 or more days before the event: ARA may refund 50% of the ticket price (excluding taxes and transaction charges);
(c) cancellation request received 2 or more days before the event: ARA may refund 25% of the ticket price (excluding taxes and transaction charges); or
(d) cancellation request received less than 2 days before the event: ARA will not refund any part of the ticket price.

10. Authenticity and validity of tickets

Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from the ARA or a Partner.

11. Resale of tickets

Tickets may not, without the prior written consent of the ARA, be resold or offered for resale at a premium or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. The ARA will use reasonable efforts to notify you of such action.

12. Collection and delivery of tickets

Tickets will be delivered to you by email.

13. Limitations on number of tickets purchased

When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.

14. System Errors

While the ARA takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. The ARA may cancel an order made as a result of any such error, although in the case of a pricing error ARA will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

15. Customer Errors

If an error on your behalf results in ARA reprocessing the ticket transaction at your request, ARA may charge to you the actual costs incurred in reprocessing the ticket transaction.

16. Sharing of Registrant Contact Information

By registering for an ARA event, you consent to your personal information (including name, job title, company, and email address) being used in accordance with the ARA Privacy Policy, and acknowledge that we may under this policy share your personal information with the event sponsor(s) for the purpose of receiving information and communications related to the event, as well as any ancillary events or related products and services that you may be interested in.

If you prefer not to have your contact details shared with the event sponsor(s), you may opt-out by sending an email to events@retail.org.au.

17. ARA Online Terms of Use and Privacy Policy

The Website Terms of Use and the ARA Privacy Policy are incorporated into these Terms and Conditions and apply to all ticket sales.

18. General

The term “including” when used in these Terms and Conditions is not a term of limitation.


ARA Membership Terms and Conditions

1) Membership Eligibility

Any person, firm or company which meets the definition of an Eligible Member may apply for membership with the ARA.
An Eligible Member is any Operator of a Retail Industry Business and may include an Affiliate where approved by the ARA/ARA Council.

Businesses, corporations, individuals or companies that operate purely and primarily with the purpose of selling goods, services, materials or articles of any kind on a wholesale or non-retail basis, are not Eligible Members.

The ARA reserves the right to approve or deny membership to any person or body corporate in its total discretion.


2) Before you start your ARA membership

As an ARA member, you can use ARA supplied services in line with these terms and conditions. Each Eligible Member will hold a Membership from the following

Membership Types:
Member definition types
a) Basic Membership
A basic membership for Eligible Members who meet the Basic Membership Eligibility Criteria and pay the Basic Membership Fee.
b) Premium Membership
An unlimited/premium membership available to Eligible Members who meet the Premium Membership Criteria and who pay the Premium Membership Fee.
c) Affiliate Membership
A specific membership for Affiliates only, who meet the Affiliate Membership Criteria and pay the Affiliate Membership Fee.
d) Academic Associate Membership
A specific membership for an Educational Institution or educational facilitator or teacher that is not eligible for regular

Eligible Member services and who meets the Academic Associate Membership Criteria, receiving limited services relative to the teaching of Retail specific subjects and who pays the Academic Associate Membership Fee.

a) Life Member
The ARA Council may admit to honorary life membership, any person who has served with distinction as a member of the ARA Council, or prior to 2006 as a member of the National Council or a Division Council.

Honorary Life members shall not be required to pay any annual subscription fees and they shall not be entitled to vote nor shall they be eligible for membership of the ARA Council nor take part in the affairs of the Association otherwise than to receive notice of and to be present at the meetings of the Association but not to speak thereat.

The ARA reserves the right to require any Member to provide Revenue evidence (including but not limited to audited financial accounts for the Member including any of its associates and related bodies corporate) upon application for membership and on the renewal of their Membership to determine the appropriate Membership Type and applicable Membership Fees for the Member for that annual period.

Membership Fees are bracketed based on Revenue. Members with Revenue above a Basic Membership Revenue Threshold will be required to upgrade their Membership to a Premium Membership.

2) What does a Membership provide?

Understanding our member options.

Membership Terms

a) Each Membership Type has different benefits, services and limits.
b) Generally, a Basic Membership, Affiliate Membership, Academic Associate Membership and Life Membership will be subject to limits on the number of Member Contacts and some limits on service usage (including but not limited to hotline and advisory services). Typically, a Premium Membership will allow for unlimited access to services and unlimited Member Contacts – subject to Fair Use Restrictions.

Membership Type services:

a) Services that a Member is eligible for are strictly limited to the Membership Type that has been purchased or subscribed to. Services from different Membership Types cannot be transferred or included in another Membership Type.
b) If a Membership Type contains limits or restrictions, additional usage beyond such limits or restrictions will incur additional fees.
Membership Duration:
a) The ARA Membership is only available for annual periods. Unless otherwise stated or agreed by the ARA.

Annual period descriptions

a) Annual period: Membership Fee payments made within the first 15 days of a calendar month, will result in your membership being due for renewal on the last calendar day of the previous month in the following year.
Example: if payment made on 14th September, the renewal of membership will be due on August 31st the following year.
b) Annual period: Membership Fee payments made after the first 15 days of a calendar month will result in membership renewal being due on the last calendar day of the same month the following year.
Example: If payment made September 16th, renewal of membership will be due on 30th of September the following year.


a) Payment of Membership: Payment options for Membership Fees include Full Payment of membership or Part Payment Agreement.
b) Membership activation: Activation takes place within 2 business days after full payment for ARA membership has been processed by the ARA and funds have been transferred into the ARA bank account. Members are contacted by the ARA once membership has been activated.
c) Membership activation via Part Payment Agreement: When entering a Part Payment Agreement to pay for your annual membership, membership activation will only take place after the first payment of the agreed and ARA approved part payment schedule, has been direct debited from the bank account or financial institution you nominate within the signed Part Payment Agreement.

1) Membership Services

a) Membership Services: membership services will only be available when your membership has been activated by the ARA and not prior to membership activation taking place.
b) Contacting the ARA to receive service: Membership services are available only to members of the ARA. Services will not be provided to non-members of the ARA.
c) Persons that are not listed as authorised Member Contacts nominated by a member under the member profile, will not be eligible to receive services from the ARA.
d) Authorised Member Contacts: By providing the ARA with Member Contacts under their member profile, a member acknowledges that they understand that they have authorised the listed Member Contact(s) to act on behalf of the member and or to contact the ARA to receive services. It is the responsibility of the member to monitor and maintain the persons listed as authorised Member Contacts under their member profile.
e) Members adding or removing contacts: A member is required to contact the ARA when wishing to add or remove Member Contacts on their member profile by emailing membership@retail.org.au unless instructed otherwise by the ARA or its representatives.
f) Member Contact details: Members are responsible for ensuring that they have provided the ARA current contact details and postal address to ensure open communication channels.
g) Member Contacts Exceed allocation: All Membership Types other than Premium Memberships are subject to limits on the number of Member Contacts who may use the services. The limits are communicated by the ARA at the time of applying or renewing your membership. Where the number of Member Contacts increases beyond the allocated number, additional Membership Fees may be levied by the ARA at a ‘per user’ rate.

2) Changes to Memberships

a) Cooling Off Period: There is no cooling off period for ARA membership. Once agreeing to purchase an ARA membership, you are agreeing to an annual period of membership. A refund will not be provided if you change your mind about ARA membership. Refunds will only be offered where the ARA is required to provide a remedy to you under the Consumer Guarantees within the Australian Consumer Law.
b) Suspending ARA membership: Membership cannot be suspended upon request by a member, membership will continue as per the annual period from the start date of the membership activation.
c) Cancellation of Membership: No refund will be provided upon cancellation of membership. Once agreeing to purchase ARA membership, you are agreeing to an annual period of membership. We will not provide a refund for a cancellation of a membership in between the commencement of the annual period of membership and the end of the annual period of the membership you have
purchased. You will not receive a pro rata refund for time remaining on your membership.
d) Transfer of Membership: Membership cannot be transferred to another legal entity, unless agreed upon by the ARA and the ARA. Transfer requests will need to be communicated to the ARA.
e) Renewal of Membership: Members will be provided information including an invoice relative to the renewal of their membership prior to the renewal date.

f) Membership Fee renewal Increases: From time to time the ARA will apply a member levy or increase to the Membership Fees at the time the renewal notice is generated. In addition, where a Member’s Annual Revenue has increased during the prior year, the Membership Fees may be increased accordingly for the renewal year.

3) Levies and Overdue Renewals

a) Levies: If the ARA Council at any time deems that an emergency has arisen making it advisable that a levy should be made, the Secretary by the giving of one week’s written notice shall summon an Extraordinary General Meeting of members to consider whether such levy should be imposed, and if so, what amount. The determination of what constitutes an “emergency” is at the discretion of the ARA Council.
b) Overdue Renewal of membership: The ARA has the right to suspend or cancel services of a membership for failure to pay for renewal of membership by the due date displayed on the invoice or sales order.

4) Termination of Membership

a) Termination of Membership: If a member ceases to be engaged in or as an employer in respect of a Retail Industry Business the Membership of such member may, be determined summarily by resolution of the ARA Council provided however that such determination shall not affect the liability of the member to pay all monies owing by the member to the Association.
b) A member who:
• if a natural person, is of general bad character;
• if a body corporate, whose constituent documents make provisions inconsistent with the purposes for which the ARA was formed,
shall cease to be a member of the ARA upon determination by the ARA Council.

c) If a member shall:
• infringe any of the rules or policies (as implemented or updated from time to time) of the Association;
• be prosecuted for any act, neglect, default, proceeding or practice which the ARA Council in its discretion, may consider to be dishonorable or inconsistent with membership of the Association;
• be placed into administration, liquidation, bankruptcy or generally suffer an insolvency event;
• engage in any act or doing any thing which is likely to discredit the Association or harm its reputation;
• make any comment or do any thing which is not in the best interests of the ARA or any or its members or the retail industry as a whole;
• in the opinion of the ARA Council the interests of the Association are harmed or likely to be harmed by the member continuing to be associated with the ARA;
the ARA Council may, if it thinks fit, by notice in writing request the member to resign within a time to be specified in such notice and in default of the receipt of such resignation the ARA Council shall submit the question of his/her expulsion to a special meeting of the ARA Council to be called for that purpose.

The member whose expulsion is under consideration may attend such meeting and may show cause why he/ she should not be expelled from the Association. If after giving fair consideration to the member two- thirds of the members of the ARA Council present and voting at such meeting shall vote for the expulsion of such member he/she shall thereupon cease to be a member. The voting at any such special meeting shall be by ballot if not less than five members present so demand. The ballot shall be conducted in such a manner as the Chair shall decide. A declaration by the Chair that a resolution has been duly passed or that it has been lost shall be conclusive.

1) Privacy Policy and Copyright

a) Read our privacy policy here.
b) Copyright: All communications, articles documents and blog pieces are the property of the ARA or have been authorised under license to the ARA. Unauthorised use or recirculation of the such property may result in copyright infringements and prosecution.


Academic Associate Membership – means the Membership offered to Academic Associate Eligible Members who meet the Academic Associate Membership Criteria, the membership benefits and limits of the Academic Associate Membership being as communicated by the ARA at the time of enrolment or renewal.

Academic Associate Membership Criteria – means the criteria an Eligible Member must satisfy in order to be eligible for an Academic Associate Membership.

Academic Associate Membership Fee – means the fee payable by the Academic Associate who holds an Academic Associate Membership, as updated from time to time.
Activated – meaning that the activation process of a Membership has been completed.
Affiliate – means any like-minded association or industry body that has direct ties with the retail sector as approved by the ARA in its total discretion.
Affiliate Membership – means the Membership offered to Affiliate Eligible Members who meet the Affiliate Membership Criteria, the membership benefits and limits of the Affiliate Membership being as communicated by the ARA at the time of enrolment or renewal.

Affiliate Membership Criteria – means the criteria an Eligible Member must satisfy in order to be eligible for an Affiliate Membership.

Affiliate Membership Fee – means the fee payable by the Affiliate who holds an Affiliate Membership, as updated from time to time.

Annual Revenue – means the annual revenue/earnings of an Eligible Member in each financial year including any related bodies corporate or associates within the Eligible Member’s corporate group.
Annual Revenue Thresholds – means the Annual Revenue thresholds/bands applicable to each Membership and which determine the appropriate membership for an Eligible Member and their corresponding Membership Fee.

ARA/the Association – Australian Retailers Association.

ARA Council – means a group of persons who supervise, govern or otherwise have oversight of a corporation, organisation, association or other like body including a Board of Directors, that have been elected.

Basic Membership – the base level membership available to Retail Industry Business Operators who meet the Basic Membership Criteria, the membership benefits and limits of the Basic Membership being as communicated by the ARA at the time of enrolment or renewal.

Basic Membership Criteria – means the criteria an Eligible Member must satisfy in order to be eligible for a Basic Membership including but not limited to Annual Revenue Thresholds.

Basic Membership Fee – means the fee payable by the Eligible Member who holds a Basic Membership, as updated from time to time.

Direct Debit/direct debited – an electronic method of transferring funds from a bank account or financial institution with the purpose of making a payment, often to an organisation often as part of recurring payments or a once off payment agreed upon by the payee.

Eligible Member – means an Operator of a Retail Industry Business who is eligible to be a member of the ARA as determined by this policy.

Fair Use Restrictions – means reasonable ‘fair use’ limits the ARA may impose (acting reasonably) on an Eligible Member (including a Premium Member) where it determines that a member is excessively, unreasonably or unfairly using member services.

Full Payment – payment of entire amount due for an annual membership that is normally made in a singular payment.

Funds transferred – monies for the purposes of you and your retail business gaining membership to the ARA payed to the ARA via electronic means or other means arranged by the payee.

Member – means an Eligible Member who has become a Member and means the Operator of the Retail Industry Business as defined in these terms.

Membership – Membership with the Australian Retailers Association which entitles members to services and benefits, depending on their Membership Type.

Membership Activation – the internal ARA process of validating and processing membership application and activation of membership and membership profile enabling services to be provided.

Membership Duration – the time period in which a membership is valid.
Member Care team – department within the Australian Retailers Association that manages membership services.

Member Contacts – means the number of registered employees of an Eligible Member who are permitted to access and use ARA services, depending on the allocated limits of a Membership Type.

Member Profile – the information relating to member records that is stored in an internal system.

Membership Fee – means the annual fees payable by a Member for their ARA Membership, as determined by their Membership Type, Annual Revenue and in some cases, number of Member Contacts as updated from time to time.

Membership services – services available to members of the ARA as advises at the type of application or renewal of Membership, depending on the Membership Type.

Membership Type – the type of membership held by an Eligible Member including but not limited to, Basic Membership, Premium Membership, Affiliate Membership, Academic Associate Membership and Life Membership.

Operator – means the individual, body corporate, partnership or other legal owner or operator of the Retail Industry business and includes any related bodies corporate or associates (within the meaning of the Corporations Act 2001 Cth) where such related bodies corporate and/or associates are substantially involved win the primary Retail Industry Business.

Overdue Renewal of membership – payment for the renewal of an annual membership not being made by the date that the new annual membership period begins or the date mentioned on the invoice provided to the member for the purposes of renewing membership with the ARA.

Part Payment Agreement – a formal agreement that is signed by an individual or organisation or corporation with the purpose of arranging a limited amount of part payments for the payment of the full payable amount of the annual membership fee.

Part Payment Schedule – the nominated dates on which the signee of the Part Payment Agreement has agreed to have funds/monies direct debited from their nominated bank account or financial institution for the payment of membership fees.

Premium Membership – the top level membership available to Retail Industry Business Operators who meet the Premium Membership Criteria, the membership benefits and limits of the Premium Membership being as communicated by the ARA at the time of enrolment or renewal.

Premium Membership Criteria – means the criteria an Eligible Member must satisfy in order to be eligible for a Premium Membership including but not limited to Annual Revenue Thresholds.

Premium Membership Fee – means the fee payable by the Eligible Member who holds a Premium Membership, as updated from time to time.
Renewal – the time in which the annual membership period expires and new membership period commences.

Retail Industry Business – means the business of an Operator involving the sale of goods to Australian end consumers via any means including bricks and mortar stores and online retailing but excluding where goods are sold predominantly or substantially for the purpose of resale or wholesale.
Same annual period – within the annual period of a current annual membership as described in Annual period.

Suspended – temporarily put on hold.

Transfer – change of legal entity or trading name to a signatory other than the signatory that is currently listed under the current member profile during the current annual period of membership.

You/your – the Eligible Member that signed the membership & direct debit request.

ABN: 99 064 713 718


ARA Privacy Policy

The Australian Retailers Association (ARA) takes the issue of personal privacy seriously.

The ARA has all obligations as to the protection of the personal privacy of its members at law including upholding the Australian Privacy Principles forming Schedule 1 of the Privacy Amendment (Enhancing Privacy Protection) Act 2012 and the Privacy Act 1988. To the maximum extent practical, the ARA will protect its members’ personal information including when that information is lawfully passed to third parties.

1.1 Privacy Policy

The Australian Retailers Association (ARA) takes the issue of personal privacy very seriously. We are committed to protecting user privacy including your privacy. We appreciate that users are concerned about their privacy, and the confidentiality and security of any information that is provided.

Through our everyday communication with you by any means associated with your membership, including through this web site, there will be the collection of personal information that relates to users, including you, who access the website, in particular the portals.

This Privacy Policy has been developed to provide to you a clear and concise outline of how and when personal information is collected via any means whatsoever in our dealings with you including via this web application or website and as stored and used by us.

This Privacy Policy is exclusively in place to regulate how we treat your personal information. If you make use of services provided by third parties, the Privacy Policy conditions of these third parties shall apply.

This Privacy Policy applies to your permitted access to this website and as regards to any personal information that may be collected or provided by you during or as a result of your access to this website. However, the undertakings and representations contained in this advice are equally relevant to all our dealings with you howsoever conducted.

1.2 Information Collected

When you visit the Australian Retailers Association including the web application, website or apps, our web measurement tool and Internet Service Providers record anonymous information for statistical purposes, including:

type of browser, computer or phone platform and screen resolution you are using;

  • the date and time of your visit to the site; your traffic patterns through our site such as:
  • the pages you accessed and documents downloaded;
  • the previous page you visited prior to accessing our site; – the Internet address of the server accessing our site; and – what activities you actioned whilst accessing the website.

As you will appreciate in order to provide the services available via the website it is necessary to at all times to identify you, but we will not use or disclose your personal information to unauthorised third parties except where required under a law, for example, a law enforcement agency may exercise a warrant to inspect our service providers’ logs. We will also use this information to conduct statistical and performance analyses or to prosecute unauthorised use of our website. The information remains anonymous whenever possible. We reserve the right to carry out personalised campaigns using the personal information that you have permitted social networks to share with third parties. In this regard, we shall refer to the privacy policies of the social networks in question.

We gather, process, and use personal information only with your consent, unless already permitted by legal statutes. If consent is given electronically within the context of our online offerings, we shall fulfill our legal obligation to give you proper notification of this. We do not knowingly collect any information from anyone under 13 years of age. By using our website or our Apps or any services provided by us, you consent to us collecting any personal information concerning you and you specifically consent to us collecting any Sensitive Information about you as that term is defined under the Australian Privacy Principles.

You acknowledge that if you tick on the capacity box then you represent to us that you are not subject to a guardianship of any kind and that you have the legal capacity to understand the extent and scope of this privacy policy. Please note that if you are under the age of eighteen years of age then you are by law subject to a guardianship either in favour of your parents or in favour of some persons through other legal means.

You acknowledge that you may be required to provide certain personal information, which may be utilised and accessed by Managers / Nominees / Owners / Existing Staff in the course of their normal employment. In allowing access you acknowledge that whilst we will take all reasonable steps to protect your information, we cannot be held accountable if they fail to abide by the legal obligations in dealing with your Personal Information.
We collect information you provide to us when you visit our Site, become a subscriber or a member of the ARA, or otherwise interact with us, including your name, address, telephone number, email address, and payment information. If you serve as a speaker, sponsor or partner at our events, we collect your social media, blog usernames or URLs, as well as your photograph and biography. For employees of member companies, exhibitors and sponsors, we collect information related to your employment, from you or your employer, including the company name, address, phone number, and your title. If you post your resume to or apply for a position through the ARA job board or jobs ready program, we collect information related to your posting and application including your name, contact information, educational and professional history. The ARA may collect information about you from other members, partners and sources outside of the ARA who provide data for marketing purposes.

1.3 Use of your data

We may use your personal information as needed in order to design and continually improve our services or the services that we may recommend to you from time to time; such services may not be directly provided by us but may be provided by any one or more of our Collaborative Partners. In addition, we may use your information to communicate with you.

We may use the information we collect for any lawful purpose, including:
•    To organise any ARA related events, including to promote events and send communications regarding event registration and participation;
•    To facilitate attendance at events, including engaging speakers and exhibitors, or helping to provide housing and other event services;
•    For membership purposes, such as to provide information related to your membership account, support, retail advices and assistance and other member benefits;
•    To provide communications to which you subscribe or that are relevant to you;
•    To publish data on job boards;
•    To administer testing;
•    To promote ARA services;
•    To deliver publications;
•    To respond to your inquiries;
•    For fundraising purposes;
•    For business purposes, such as analytics, research, marketing, recruitment, and operational purposes;
•    To comply with the law; and/or
•    As otherwise disclosed at the time information is collected.

This includes: that we will, where appropriate, inform you about new aspects or functionality about our services; we may also use your data to keep you regularly informed about products, services and certain events from our range of services that might be of interest to you. In any such communication, you will find a link labeled ‘To unsubscribe”, please click ‘here’. By clicking on ‘here’, you will receive no further information relating to the respective account. For the purpose of this Privacy Statement, the term “Collaborative Partner” means any third party who has integrated their services with our services so as to form a composite solution with value added benefits.

Information Sharing

We may share information that identifies you individually with third parties, including the following:
•    With third parties that perform services on our behalf, including data storage providers, financial services, technology vendors, email service providers, marketing and advertising providers, and service providers used to assist with our events and activities;
•    We also share limited information to third party partners who we have an existing agreement with;
•    With attendees of our events regarding information related to the event, such as exhibitor and sponsor attendance;
•    With your consent; or as otherwise disclosed at the time of data collection or sharing.

We will ensure that prior to engaging with any Collaborative Partner that they will agree to be bound by the provisions of this Privacy Statement.

Third-Party Links

The Site may provide links to third-party websites or apps, including the ARA’s social media accounts. We do not control the privacy practices of those websites or apps, and they are not covered by this privacy notice.  You should review the privacy notices of other websites or apps that you use to learn about their data practices.

The Site may also include integrated social media tools or “plug-ins” such as social networking, photo sharing, and video streaming tools offered by third parties. If you use these tools to share personal information or you otherwise interact with social media features on the Site, those social media companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public. Your interactions with third-party social media companies and the use of their features are governed by the privacy policies of the social media companies that provide those features. We encourage you to carefully read the privacy policies of any social media accounts you create and use.

1.4 Remarketing

We retain the right to use technology that enables users who have already visited our online services and shown interest in our services to see targeted communications from us. This may include, by way of example: Google’s remarketing technology; conversion tracking service of Twitter; and Facebook SDK and any other social media services that we may select from time to time. These communications will be displayed using cookies.

Cookies are text files containing small amounts of information which is downloaded to your secondary memory such as your hard-drive of SSD card or to your browser’s memory when you visit one of our sites. Cookies are useful because they help arrange the content and layout of our sites and allow us to recognise those computers or other devices that have been to our sites before. Cookies do many different jobs, such as allowing our websites to remember your preference settings and helping us to enhance the usability and performance of our sites and your experience using them

The types of cookie that may be used on our sites can be put into 1 of 4 categories: Strictly Necessary, Performance, Functionality & Profile and Advertising.

Setting your cookie preference

You have the ability to accept or decline cookies. Most internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of our sites or other websites that you visit.

1.5 Email and all other communication

We will collect and handle your personal information in accordance with the Information Privacy Act 1989 (Cth). Our Internet Service Provider may monitor email traffic for system trouble shooting and maintenance purposes only. We will keep secure all correspondence in whatever form which contains personal information.

As amended 18.02.2022

The ARA is expected to comply with all applicable laws and regulations, including Australian Privacy and Anti Spam Laws.

By accepting ARA Membership Terms & Conditions or subscribing to receive our newsletter,  you have acknowledged that the ARA will send electronic emails. Personally identifiable information is collected at the point of the subscription process as general information data collection to direct all electronic communication.

By choosing to unsubscribe from electronic emails,  you will stop receiving forms of electronic communication from the ARA, including newsletters.


The ARA receives all copyrights on text or images on this communication content (content). Content may not be copied or distributed without prior permission of the ARA.


ARA provides the information contained in this electronic communication as a service or promotion event to its users and subscribers.

It does not contain (legal or finanical) advice. Although, all reasonable care is taken to ensure the information in this electronic communication is correct – we make no representation or warranty of any kind as to the accuracy or completeness of the information.


In no way is ARA liable to the user or any other party for any damages, costs of any character including but not limited to direct or indirect, consequential, incidental or other fees or damages, via the use of the information contained in the newsletters.


We may make changes to this information at any time without prior notice. We do not commit to updating the information contained in this newsletter.

1.6 Security

This site may contain links to other websites. The Australian Retailers Association is not responsible for the privacy or security practices or the content of such websites.
We process information collected from you according to the Australian Signals Directorate guidelines http://www.asd.gov.au/infosec/ on data protection.

Changes to this Policy

We reserve the right to make changes to this privacy policy from time to time for any reason. We will accordingly make those changes and display those changes on this website. This privacy statement was last amended in October 2018.

Your Choices

To opt-out of our e-mail communications or to cancel your subscription to a newsletter, you can use the link provided at the bottom of each email message. You can also change your communication preferences by emailing info@retail.org.au
Contact us about privacy

If you would like to contact us as regards to anything concerning this privacy policy or if you think that we have breached any aspect of this privacy policy, then please contact us at info@retail.org.au

ABN: 99 064 713 718