Skillsets & short courses
Retail Customer Engagement
SIRSS00024
$2,200*
Tailored for individuals in customer service and communication roles within the retail industry, this six-unit Skill Set equips you with the essential skills to communicate with customers and colleagues.
* Subsidies may be available. Please contact your Retail Institute consultant to determine if you are eligible for subsidies in your state.
About the course
This course will provide product and service knowledge, assist with enquiries and complete sales transactions.
Course outline
Core units
- SIRXCEG001 – Engage the customer
- SIRXCOM001 – Communicate in the workplace to support team and customer outcomes
- SIRXIND001 – Work effectively in a service environment
- SIRXIND003- Organise personal work requirements
- SIRXPDK001 – Advise on products and services
- SIRXSLS002 – Follow point-of-sale procedures
Eligibility
Qualification entry requirements
There are no specific entry requirements for this course.
ARC requirements
- You must have internet access and basic technology skills.
- An entry requirement questionnaire, including a Language, Literacy, Numeracy & Digital (LLND) test, will be undertaken during enrolment or prior to the commencement of the course. If the outcome indicates the need for additional support, ARC will review each enrolment on a case-by-case basis.
- You must have the ability to undertake a work placement. (ARC will assist in sourcing an appropriate workplace.)
* Subsidies may be available. Please contact your Retail Institute consultant to determine if you are eligible for subsidies in your state.