RETAIL CUSTOMER ENGAGEMENT
SIRSS00024
$2,200
Tailored for individuals in customer service and communication roles within the retail industry, this six-unit Skill Set equips you with the essential skills to communicate with customers and colleagues.
About the Course
This course will provide product and service knowledge, assist with enquiries and complete sales transactions.
Course Outline
- SIRXCEG001 – Engage the customer
- SIRXCOM001 – Communicate in the workplace to support team and customer outcomes
- SIRXIND001 – Work effectively in a service environment
- SIRXIND003- Organise personal work requirements
- SIRXPDK001 – Advise on products and services
- SIRXSLS002 – Follow point-of-sale procedures
Eligibility
Qualification Entry Requirements:
- There are no specific qualification entry requirements for this course.
Additional Requirements:
- Internet access and basic technology skills
- Completion of an entry requirement questionnaire, including a Language, Literacy, Numeracy & Digital (LLND) test
The ARA Retail Institute (RTO Code: 4049) is the leading national body providing for the education, consulting and professional development needs of the Australian retail industry. The ARA Retail Institute specialises in consulting and education on a broad range of topics, including: Retail Buying, Financials, Visual Merchandising, Marketing, Operations, and Sales and Service Strategy. The ARA Retail Institute houses a suite of both accredited and non accredited training solutions; from the Diploma of Retail Merchandise Management to customised in-house training programs. This suite provides a diverse and flexible range of education products to suit industry needs.