Despite businesses in Australia having a legal requirement to comply with their State’s Workplace Health and Safety (WHS) laws, more than 100,000 serious workplace injuries still occur every year. These
There are occasions when expenditure outside of existing budgets is required to bring in an otherwise unattainable benefit to the business. At these times it may be appropriate to propose
WorkSafe is urging employers to consider installing a life-saving defibrillator at their workplace. New guidance on the use of automated external defibrillators (AEDs) in the workplace has been published on
Cost control benefits everyone in the store, however, the means of creating can be inconvenient and imposing on store teams. It is up to the retail manager to win the
The security of personal data is stipulated by legislation and financial data is generally directed by internal business policies and procedures. There is no room for error in maintaining data
Developing a CX-centric DNA is more than just an initiative; it’s a business discipline and a way of life. Becoming customer-centric doesn’t just happen overnight. It begins with a vision,
The end of the financial year brings with it the thrills of counting the beans of your business wins or the condolences of tallying up losses. It is a perfect
Although accounting systems used in retail vary in complexity and expense, the basic requirements for an effective system remain the same. It may be a simplistic evaluation, but the best
Is your brand equipped to deal with a major incident or negative customer experience? The consequences of a negative incident can be significant – from loss of reputation to even
Zendesk’s latest Quantifying the Business Impact of Customer Service in Australia Report 2019, shows companies that fail to deliver quality customer service experiences could see an adverse impact to their
