Category: Research Translated

The blockchain panopticon to secure the beef supply chain

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Lachlan Rob A panopticon is a conceptual prison, with a central tower at its heart. Prisoners would be unable to tell if they were being watched from the tower at any given moment, and so would have to behave […]

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How consumers react to changes in price and size

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Dr Di Wang Inflation is a fact of life in retail, and marketers will often find it necessary to increase the unit price of a product. When doing this it is common to either increase the retail price or […]

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How crowdedness influences restaurant patronage in the COVID-19 pandemic

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Dr Di Wang From the buzz of a crowded restaurant to the anticipation of a packed queue, the crowdedness of a service environment is a key signal to consumers that influences their perceptions of quality, value and image. Too […]

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Customers’ sensitivity to employee displayed authenticity

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Dr Frank Mathmann A simple smile, a warm welcome or a genuine empathic response can make all the difference to customer experience. These are all examples of positive emotional displays, and many organisations make it a key strategic goal […]

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Examining consumer intentions to use smart retail technology

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Prof. Gary Mortimer Smart retail technologies (SRT), such as nearfield communication, interactive displays, touch screens, and self-checkout systems have seen widespread penetration to improve operational efficiencies and signal retailer innovation to consumers. However, the factors determining consumer acceptance of […]

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Food waste reduction in the supply chain

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Assoc. Prof. Carol Richards With some 1.3 billion tonnes of food wasted globally each year, almost one third of all food produced, reducing food waste has become a key sustainability objective for many businesses and organisations. It is estimated […]

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Effects of Imaginative Displays on Customers’ Purchase Behaviour

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Dr Di Wang The ‘attractiveness’ of a store environment is a key strategic goal for retailers, creating positive shopping experiences and driving purchase behaviour. In store product displays are a major component of this, both highlighting products and building a […]

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Vulnerable consumers and hardship programs

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Dr. Charmaine Glavas  Retailers across a variety of sectors offer hardship programs to assist consumers who are experiencing vulnerability, from flexible payment options to financial counselling. This practice has seen increased adoption in Australia as a reaction to the […]

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COVID-19 – Enabling Entrepreneurship?

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Professor Per Davidsson The ongoing COVID-19 pandemic has had profound impacts on the business environment, not just the direct health impacts, but also the social and regulatory changes that have arisen in response. There is little doubt that these […]

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Working with Robots

This article is a summary of research prepared for the ARA Research Committee by QUT Researchers Dr Sven Tuzovic For many retailers, service robots are the new frontier in automation. Rather than being hidden away behind the scenes in assembly lines, warehouses and fulfilment centres, these service robots are on the frontline, directly interacting with […]

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