ARA Retail Crime Series: Handling cash safely


Even in the digital age, many retailers still choose to trade in cash. Having cash at your business increases the risk of robberies and burglaries, and it is recommended that you accept digital payments where possible. If trading in cash suits your particular business, the ARA has pulled together the following tips and advice for handling cash safely.

Handling cash in store

  • Use as small a cash float as practical for your business
  • Install a safe and anchor it to the ground or to a wall
    • A drop safe with a chute is preferable to one that has to be opened in order to deposit cash
  • Never leave cash in your business overnight. Leave the cash register open and empty to reduce the chance of burglars damaging your property only to realise there is no cash
  • Do not count cash in public view. Make sure employees counting cash are in a safe and secure private area
  • Do not discuss cash handling procedures in public.

Transporting cash

  • Vary cash collection and transport times – do not have a predictable routine
  • Use a professional security company to transport cash and implement a system to verify the identity of security guards. If this is not possible, then:
    • Consider doing a police check on employees who will be transporting cash
    • Vary the route and time of day
    • Make the journey at a busy time of day
    • If possible, travel to the bank in a vehicle and try not to use the same vehicle every time
    • Wear plain clothing rather than an employee uniform
    • Use unmarked and inconspicuous bags.


Retail Voice CEO Message: 29 March 2023

With the New South Wales state election complete, we now have a Labor government in place in every state except Tasmania and an 18 month window without any elections occurring.  
This provides a period where we may see significant reform and potentially for national alignment in key policy areas across Australia.  

The rich tapestry of neurodiversity

There is a slow shift towards incorporating design aspects that create more inclusive shopping experiences for customers of all neurotypes. Retailers willing to explore this hidden customer segment can deliver a more easy, engaging and inclusive experience both in-store and online.

Retail Voice CEO Message: 15 March 2023

Retail crime continues to be a concern with many businesses recording an increase in shoplifting. 
In the latest Bureau of Crime Statistics and Research data coming out of New South Wales, retail theft increased 23.7% year-on-year.