Promote borderless giving – with gift cards

Gift cards are more important than ever this year – with normal Christmas travel and family gatherings impacted by Covid nationwide – offering customers a safe, easily accessible and hassle-free way to share the love. 

Already a high growth area, the gift card market in Australia recorded a CAGR of 15.9% during 2015-2019 and is expected to record a CAGR of 10.8% during 2020-2024 – reaching US $6,698.6 million by 2024. 

Gift cards can also help boost foot traffic into the new year, as the recipients start heading into stores to spend their Christmas gifts. 

Here are top three tips on gift cards:


1. Remind customers gift cards are available

With the intensity of the retail period in November and December, we know that customers and staff will be run off their feet. Ensuring your gift cards are visible and accessible in store can prevent potential missed opportunities. Aside from placing them on counters, think about cross promoting the gift cards with relevant items for convenience and gift inspiration – whether it be alongside cards and wrapping, other stocking fillers or in a ready made bundle –  there are plenty of options to remind customers that gift cards are available. 

Remind staff of gift card offerings so they can share with customers. Your email, website and social media channels are also great places to promote availability. 

Our hair and beauty industry association HBIA this Christmas season is supporting the pamper gift card – a card for the industry by the industry. Read more here


2. Think about loyalty and encouraging repeat purchases

A handful of retailers offer gift card promotions during the holiday period as a way to increase loyalty with current customers and encourage new ones into your business. An example of this we have seen recently is beauty therapists and hair salons offering a bonus gift card for the purchaser when they are buying a gift for someone else. For retailers, offering a bonus $10 gift card to customers who purchase $100 in gift cards (for example) will leave any shopper feeling extra special.


3. Team up with other retailers

In the same vein as thinking about where to place your gift cards in tip number one, another tactic is to team up with complementary retailers and businesses to get your gift cards on their shelves. Contact local retailers who align with your business and see if they are interested in collaborating. You could even reach out to some of your favourite business customers to see if they are interested in making a bulk purchase as a staff or customer Christmas gift.



The human tapestry of unique neurotypes

There is a slow shift towards incorporating design aspects that create more inclusive shopping experiences for customers of all neurotypes. Retailers willing to explore this hidden customer segment can deliver a more easy, engaging and inclusive experience both in-store and online.

Retail Voice CEO Message: 15 March 2023

Retail crime continues to be a concern with many businesses recording an increase in shoplifting. 
In the latest Bureau of Crime Statistics and Research data coming out of New South Wales, retail theft increased 23.7% year-on-year.  

Retailers have an important role to play in closing the gap

Today is National Closing the Gap Day, a day of action to pledge support for achieving indigenous health equality by 2030. As part of the ARA’s reconciliation journey, we have made a commitment to use our reach to raise awareness with our members about days of significance for First Nations communities, like Closing the Gap Day.