Best of Season One: Digital Innovation

We’re focusing on the digital trends and innovations that are occurring within the retail industry, many accelerated by COVID-19 and the heavier reliance on digital for convenience and safety by our customers and teams. 

As leaders at the top of their organisations, our guests from Season One have their fingers on the pulse when it comes to innovation. Their insights into the future of retail and how digital drives different categories are a must listen.

 

Season 1: Trailer

Welcome to Retail Therapy – a podcast proudly brought to you by American Express. Each episode we’ll be chatting to a leader in Australia’s retail industry, including the CEOs of some of Australia’s biggest retailers. We’ll be finding out what makes them tick… What defines their leadership style… And how they got to the top of their game.

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Episode 1: Nicole Sheffield

What do canoes, boxes of wine and air-fryers all have in common? They are just some of the items Australia Post delivered, or sold, to Australians during lockdown. This first episode of Retail Therapy features a fantastic conversation with Nicole Sheffield, Executive General Manager, Community and Consumer at Australia Post.

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Episode 2: Sarah Hunter

In this episode of Retail Therapy, we speak with Sarah Hunter, the Managing Director of Officeworks – the go-to retailer for so many of us when it comes to office supplies, tech equipment and for families when it’s time for back to school.

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