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Home Research Hub Frontline employees’ display of fake smiles and angry faces: When and why they influence service performance

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The ARA acknowledges the Traditional Owners of the land on which we live, learn and work. We pay our respects to their elders past and present, and also recognise Australia’s First Nations’ peoples as Australia’s first traders with a sophisticated network of trading paths that have facilitated the exchange of goods, knowledge and culture for millennia

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